Route Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Everyone is welocome, culture is incredible, and you're learning and challenged daily
Review from Customer Success Dept
Young engaged team but could use more directional alignment and brass tax rules
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Review from Customer Success Dept
What do you like best about the leadership team?
Ability to be transparent, communicate our goals, and trust us how to get there.
Review from Customer Success Dept
Action oriented and pivot easily with market
Review from Customer Success Dept
They are kind and approachable people.
Review from Customer Success Dept
They are transparent, clear, and concise about team goals and individual expectations while maintaining an open-door policy on any and all conversations you may want to explore.
Review from Customer Success Dept
The fact that they try and make things more enjoyable and celebrate together. Additionally, I appreciate the transparency that they appear to have with us.
Review from Customer Success Dept
What does the leadership team need to get better at?
We need to reassess the raise requirements, only a few things are taken into account, management should be looking at the value that the representatives bring overall(including additional responsibilities taken on and projects).
Review from Customer Success Dept
What is the best part about your compensation package?
Free health insurance. Its a raise in itself.
Review from Customer Success Dept
100% healthcare premiums covered, 401k match
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I have not fully taken advantaged of my compensation package so I am uncertain how to answer currently.
Review from Customer Success Dept
Pay in general and the bonus is amazing.
Review from Customer Success Dept
Fully covered premiums, 401K, Unlimited PTO
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Reps talk and it is frustrating that someone that has been with the company for nearly a year is being paid less than someone who just started.
Review from Customer Success Dept
I have looked at salaries in my position at different companies and I have found that i'm getting underpaid still by almost $10k.
Review from Customer Success Dept
Mostly that I am being paid the same as brand new people who were brought into a role that I have help build for a year while managing a larger team. As long as the promotion cycle goes according to plan, all is well.
Review from Customer Success Dept
I feel like I deserve higher pay, the strict timeline guidelines laid out around internal promotion make it seem like it may be quicker to look elsewhere rather than waiting 1-2 years in your role with no hope of promotion regardless of performance.
Review from Customer Success Dept
I don't feel undervalued as an employee and the managers in my department are AMAZING. I simply think that as we grow we need to be willing to proactively adjust salaries to offer a more competitive salary in certain positions.
Review from Customer Success Dept
What are some of the best things about your team?
Everyone cares and supports everyone as a person, but just an employee.
Review from Customer Success Dept
They care about their job and making a better product and working environment for everyone
Review from Customer Success Dept
They are really great people and make it easy for me to ask them questions.
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It is a very collaborative environment, everyone pulls in one direction and leads with their own personality.
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Everyone is competitive in a way that is uplifting
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Everyones ideas are welcomed and mustly executed
Review from Customer Success Dept
People have a good sense of humor when things aren?
Review from Customer Success Dept
Everyone has an opportunity to be heard in a comfortable and open way.
Review from Customer Success Dept
The success of this company seems to be the common thread, there is a consistent push to be great.
Review from Customer Success Dept
The encouragement to enjoy your time at work but to take time to yourself as you need it too.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Culture and the people at work
Review from Customer Success Dept
Working with bright & engaged people
Review from Customer Success Dept
How comfortable the environment is to work in.
Review from Customer Success Dept
Solving merchant requests and the opportunities to make an impact.
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I am most happy when I am paid
Review from Customer Success Dept
What's going wrong and how can it be improved?
Managers do not have time to take personal interest. Everything is constantly changing in the operation but compensation does not adjust to match the changes
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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