Spectrum Claimed Company
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. read more
There is room for money to be made However it seems like the only focus is Mobile Sales/Metrics.They added more metrics to the comp plan making it more confusing to track your earnings with your hourly. Why add a attendance incentive just to take it away a month later. It worked.
What are some of the best things about your team?
My team when they are given time to tries to strategize different ways to save customers and maximize our sales without breaking our business rules. We all encourage each other when we are having a bad round of calls or when we are getting sales/saves.
What did you like most about the interview process?
I liked that I was able to interview with multiple people. It was a little stressful but they did a good job of breaking down the wall and getting to know me. The direct supervisors/managers have all been great for the most part. Its at corporate level/metrics/adherence/incentives that need work.
What's going wrong and how can it be improved?
The people that make our metrics. They see us as a number and they constantly make the metrics hard to attain. We get incentives that are taken away a month later. Customers bills are constantly raising and business rules are getting tighter yet we wonder why people do shady stuff to meet quota.
What is most positive about the culture and environment at your company?
For the most part it seems like the people at my center look out for each other. When someone has a really bad customer we encourage that person and talk about it. But we don't get much time to do that because this job is a constant time crunch to get back on the phones.
Other Employee Reviews for Spectrum
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