
Micromanagment of workers who take pride in their work needs to stop. Constantly inventing a mew metric to browbeat and rate technicians when the data used to measure them is false is outright dishonest and a theft of time money and happiness
As with most telcos the bottom profit is king at the expense of almost everything else. As long as the ahareholders are happy the ceo will keep getting astronomical amounts while field workers have to fight to get a few extra pennies on their raises.
New hires recently raised to $20 and hour for same position many of us started well below that. Were promised 2 raises of 1.50 each over next 2 years by local management recently learned that was false. Call xenter reps make the same amount as field workers and can work from home or climate control