Spectrum Claimed Company
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. read more
not very pleasant and often very stressful
What does the leadership team need to get better at?
Better compensate their employees, managers should stop micro-managing employees causing undue stress.
What's going wrong and how can it be improved?
thee quality of service and accountability of technicians. phone service reps are the ones who have to tolerate the abusive complaints
What do your coworkers need to improve and how could you work together better?
Improve their efficiency stop complaining about poor management. We could work better if the environment was improved. there's lack of space for employees to work.
What needs to change to make the company culture better?
Management can stop making employees feel they they are not on their side when customers are extremely aggressive and the service rep has to tolerate the abuse.
Why do you feel undervalued and what would make you feel better about your compensation?
When the company bought Time Warner Cable our pension benefits were eliminated.Medical coverage was changed with a large increase in deductible. there were massive layoffs. since employees are now doing double work they're salary should be increased to reflect the extra responsibilities.
Other Employee Reviews for Spectrum
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