Spectrum – The coworkers are wonderful but the micromanaging needs to be taken care of. People that do their jobs well get in trouble because their handle time is high, but you need to take into consideration that not everyone can rush someone off the phone. | Comparably

Spectrum – The coworkers are wonderful but the micromanaging needs to be taken care of. People that do their jobs well get in trouble because their handle time is high, but you need to take into consideration that not everyone can rush someone off the phone.

Spectrum Claimed Company
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. read more
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EMPLOYEE
PARTICIPANTS
1702
TOTAL
RATINGS
16581

The coworkers are wonderful but the micromanaging needs to be taken care of. People that do their jobs well get in trouble because their handle time is high, but you need to take into consideration that not everyone can rush someone off the phone.

What are some of the best things about your team?

Their personalities are all so different

What does the leadership team need to get better at?

Managing a team without being dehumanizing

Why do you feel undervalued and what would make you feel better about your compensation?

Every little metric gets criticized instead of constructively worked on

What is most positive about the culture and environment at your company?

There is a dark room where you can hide away from people

What's going wrong and how can it be improved?

Literally everything and there probably isn't much we can do to fix it

What would you improve about your company's interview process?

The interview process isn't an issue. It's mainly the way things are run on the management side

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