Spectrum Claimed Company
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. read more
Unobtainable metrics. Unfair bonus structure. They use the term teamwork but put us all against each other. The logical way to resolve an issue is ignored and replaced with a so many workarounds it takes more time and money to complete a repair the wrong way than it would to just do it right.
Why do you feel undervalued and what would make you feel better about your compensation?
A reworked bonus structure that's equally obtainable for everyone. Wage increase opportunities beyond the current tech progression system. Entry level wage has increased $7/hr in the last 3 years and existing employees saw no wage adjustment with this.
What's going wrong and how can it be improved?
They focus too heavily on what's good for the shareholders and not what's good for the functionality of the network and services provided. High end management makes 7 figure bonuses when the front line employees get crumbs. Industry as a whole is underpaid.
What did you like most about the interview process?
It's been too long I don't remember what it's like. But now they're just hiring anybody and not properly training the new hires to know what they're doing which in turn makes more work for everyone else and is computer productive at the end of the day.
What needs to change to make the company culture better?
Get rid of techs and managers that don't understand their job or don't care anymore. Compensate appropriately. Give employees the reigns on fixing things the right way. Stop slowing us down with jumping through hppps to get everything done and complicating every process along the way of repairs.
What does the leadership team need to get better at?
Listening to employees when we tell them what the correct process should be instead of implementing failing ideas every 6 months and trying things that didn't work 5 years ago and still won't work now. They complain when we want to fix things the right way instead of their way.
Other Employee Reviews for Spectrum
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