Spectrum Claimed Company
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. read more
TERRIBLE upper management so out of touch with employees in direct contact with customers, outdated products, and lagging technology. Inconsistent performance and poor equipment provided to customers. Metrics employees are "graded" by are out of the employees control.
What do your coworkers need to improve and how could you work together better?
We don't work as a team. The company pits us against each other and we can never go help each other when a fellow tech needs help.
Why do you feel undervalued and what would make you feel better about your compensation?
They constantly find ways to make our job more complicated and difficult. They care more about employee metrics than the end users experience. They need to clean up all the departments the customer contacts BEFORE reaching a tech before focusing on techs.
What does the leadership team need to get better at?
Listening to feedback from techs in the field in direct contact with the customers and acting on it. Treating technicians like an asset instead of a liability. A company this large with this type of revenue stream could be a trendsetter and set a positive example of what other companies should be.
Other Employee Reviews for Spectrum
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