Talkdesk Claimed Company
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. read more
Good enough but we have a lot to improve.
Briefly describe your overall experience at your company
Overall it's been good. However, there were a couple of situations from Talkdesk to other colleagues that made me feel that Talkdesk is not a people-oriented company and doesn't truly care about the employees.
What are some of the best things about your team?
we're always available to help each other.
What do you like best about the leadership team?
sense of innovation and company growth
What is most positive about the culture and environment at your company?
sense of innovation; relaxed environment; flexibility...
What are some of the best things about your team?
Resilience, teamwork, sense of humor
What makes you most happy at work?
The people I work with.
What makes you most happy at work?
More than what I do or the company culture is with who I work with/my stakeholders.
What does the leadership team need to get better at?
Transparency; care about people for real - do not just show-off; take care of each department in the same way;...
What is most positive about the culture and environment at your company?
innovation spirit; flexibility; informality ( I want to mean, even we have different roles with different levels of seniority, I feel I can speak with everyone naturally and with the same respect)
Why do you feel undervalued and what would make you feel better about your compensation?
Workload vs time + benchmarking shows that the same job is better paid in other companies. Sometimes looks like we need to be doing a lot of side projects at the same time/work outside of working hours to be recognized even we are doing pretty well in the job we were hired for.
Why do you feel undervalued and what would make you feel better about your compensation?
A lot of work to do in a short period of time; working out of business hours; etc. compared with the market we know that the load of work we have vs our compensation is not fair. At least we need benefits to take care of our mental health. Some fairness on this and more empathy would be good.
Other Employee Reviews for Talkdesk
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