Talkdesk Claimed Company
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. read more
Talkdesk is a great place to launch your career and learn a lot really fast. The experience you gain here is invaluable. There are also a lot of leadership dynamics that aren't always great, the culture can be really grueling, and it's easy to get burned out and treated a bit like a machine.
What do you like best about the leadership team?
They are clear about their goals.
What are some of the best things about your team?
Talkdesk is full of people who are ambitious, scrappy, hard working, passionate, and hard working. The people are the best thing about Talkdesk in my opinion!
What is most positive about the culture and environment at your company?
Talkdesk encourages a fast-paced and high-performance culture. It's also fully remote, which offers a lot of benefits but can also make the culture inconsistent from team to team. Some teams have amazing culture and some teams struggle to connect remotely.
What's going wrong and how can it be improved?
Talkdesk works its people very hard - it's a high pressure environment and people get burned out very quickly. There's high turnover. It could be improved if the company focused its culture less around singing competitions and more around healthy company norms and employee support.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel some teams are paid fairly at Talkdesk and others are not. My own team is paid well below market salary and at the same time is asked to do more than what is common for comparable roles at other companies that pay more. I'd feel better about my compensation if Talkdesk monitored this better.
Other Employee Reviews for Talkdesk
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