Telvista Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Overall the experience has been good, mostly due to the people I work with
Review from Customer Support Dept
unsettling scary and no security at all i could lose my job at any time
Review from Customer Support Dept
What do you like best about the leadership team?
The Leaders are very involved in my progression with the company. They are constantly supporting me in all aspects of my career.
Review from Customer Support Dept
They always motivate the team.
Review from Customer Support Dept
They do the best they can with what is provided; but you can't provide silk from a pigs ear!
Review from Customer Support Dept
Their willingness to work with employees who have different personal issues going on in their lives
Review from Customer Support Dept
Continue to do what you ae doing
Review from Customer Support Dept
What does the leadership team need to get better at?
communication empathy understanding caring willingness to help
Review from Customer Support Dept
taking concerns more seriously and being far all around respond to issues faster
Review from Customer Support Dept
Clear Communication and all being on the same page
Review from Customer Support Dept
Higher Pay for the amount of work and knowledge thats needed for the job also be up front about what's expected or required. The micromanaging is very overwhelming and irritating give the employees a chance to prove themselves. Most people just feel like a number that can be discouraging
Review from Customer Support Dept
The company needs to pay a living wage, case in point, Panda Express is offering $14.00 hr as a starting wage with people having to earn $23.00 hr. A living wage would allow a person to afford a 1-2 bedroom apartment. And to even get into an apartment a person's income has to 3x the rental cost.
Review from Customer Support Dept
What is the best part about your compensation package?
Telvista works with our health insurance, and 401K partners to get the very best coverage every year.
Review from Customer Support Dept
I am not sure at this time, I have not used them.
Review from Customer Support Dept
I prefer not to say
Review from Customer Support Dept
The best part is being compensated.
Review from Customer Support Dept
Person time off it give me the ability to have emergency time off when needed.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For the work we do in this campaign we should be compensated better we are nurtures sellers and make sure the customer has great customer experience while doing our job effectively
Review from Customer Support Dept
Times have changed and living expenses have increased Dallas Texas is the most expressivist place to live in the Nation. Years with out appropriate cost of living increases impact us greatly.
Review from Customer Support Dept
no annual increases in pay. working in multiple roles, but barely making more than new hires
Review from Customer Support Dept
we are expected to go above and beyond and retain the customer and can make $30,000 for the company and only take home $500 as a bonus and thats pretty low its like we are expected to work harder and make the company more money for us to never see a real profit in our own pockets
Review from Customer Support Dept
Its a call center it can be very stressful and overwhelming, plus the cost of living is going up so I don't feel the pay is fair we have alot of things to do and learn so I feel like it should be more like other call centers
Review from Customer Support Dept
What are some of the best things about your team?
The positive attitudes they all have as well as the brainstorming sessions so we can constantly improve.
Review from Customer Support Dept
We always encourage each other.
Review from Customer Support Dept
we help each other we motivate each other and praise each other when we do great
Review from Customer Support Dept
We all try to take care of each other
Review from Customer Support Dept
the sharing of Knowledge and willingness to jump in at a moments notice
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be more open to receiving info from a seasoned employee without taking offense.
Review from Customer Support Dept
I'm an introvert at heart even if I don't seem like one because i learned masking very early, but also some of my co-workers are just annoying in person. Also, we're about to be packed in here like sardines, and there's still an actual pandemic happening even if we're ignoring it.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The Funster Committee. This team is compiled of all departments from frontline agents to management. They gather twice a month to decide on fun activities for the employees to promote a positive environment.
Review from Customer Support Dept
Im WAH agent so i create positive vibes in my home
Review from Customer Support Dept
We look out for each other
Review from Customer Support Dept
working in the comfort of my home
Review from Customer Support Dept
Prefer not to say at this time
Review from Customer Support Dept
What needs to change to make the company culture better?
Open, effective, and transparent communication, better performance rewards, flexibility, fun environment
Review from Customer Support Dept
We should be able to have TV or music or something going in the background. Things like that are scientifically proven to improve the overall atmosphere of the workplace. Also, there's a ton of ppl with ADHD here, and if it's slow we need some form of mental stimulation outside of reading work docs.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The work environment. The people I work with are very energetic, and happy to be here
Review from Customer Support Dept
being able to do my job and making sure my cs are happy and can enjoy their service
Review from Customer Support Dept
Seeing the new hires succeed and advance
Review from Customer Support Dept
Doing the work and seeing the results from customers stories
Review from Customer Support Dept
The ability to resolve my customer issue and make them happy.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
Review from Customer Support Dept
you can make $3000 on day and stay all day but next day take 5 calls and make no money and are sent home that affects are pay and as a single parents its hard when you dont make 80 hours a week lucky to see 60 hours a pay period and then was told we would get a raise after so long and nothing
Review from Customer Support Dept
Not enough support if you don't understand a certain trainer teaching style more help on calls all the trainers say different things
Review from Customer Support Dept
Its not the company, you cant control the callers' moods.
Review from Customer Support Dept
There hasn't been a new contract in many years. That means that there are no other jobs when the last contracts end.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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