Upgrade Company Culture
Upgrade Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Diversity
A+Environment
A+Executive Team
A+Upgrade CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Renaud Laplanche
96 /100
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Diversity at Upgrade
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Diverse employees at Upgrade have rated CEO Rating, Team, and Executive Team as the highest categories they have scored
Women at Upgrade
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Women at Upgrade have rated Team, Meetings, and Perks And Benefits as the highest categories they have scored
Upgrade eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
84
Upgrade employees are 84% more likely to recommend Upgrade as a great place to work
| 89% | Promoters |
|---|---|
| 6% | Passives |
| 5% | Detractors |
Working at Upgrade
Working at Upgrade is rated highly by 124 employees, across various culture dimensions. Upgrade employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting Upgrade’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in San Francisco. See below in detail how working at Upgrade was rated by employees.
Overall Company Culture at Upgrade
A+
Overall Company Culture at Upgrade is rated A+
Last updated months ago
Top
5%
Upgrade ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Upgrade Employee Reviews
Out of 390 Upgrade employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping Upgrade improve their work culture.
| Positive Reviews | 97% |
|---|---|
| Constructive Feedback | 3% |
Positive Reviews From Upgrade Employees
- What is the best part about your compensation package?We get stock options and a 401k match.
- What do you like best about the leadership team?Our leadership team has a clear vision for our company.
- What is most positive about the culture and environment at your company?Everyone gets along and has a lot of fun while working together.
Constructive Feedback From Upgrade Employees
- What needs to change to make the company culture better?The upper management need to stop treating employees less than
- Why do you feel undervalued and what would make you feel better about your compensation?Definitely, you are overworked with minimum pay
- What does the leadership team need to get better at?Stop being control freaks and gain confidence
Upgrade Company Information
Upgrade Company Overview
Upgrade is an online lending company that offers affordable credit products and free credit education tools. Upgrade was founded in 2017 and its current CEO is Renaud Laplanche. Since its inception 5 years ago, Upgrade has grown to more than 1400 team members.
Upgrade was founded in 2017 and its current CEO is Renaud Laplanche. Since its inception 9 years ago, Upgrade has grown to 1400 employees.
Upgrade Mission, Vision & Values
Upgrade Mission Statement
Our goal is to reduce or eliminate fees on everyday transactions and improve consumer access to affordable and responsible credit lines, personal loans, and checking and savings accounts.
Upgrade Values
- We Help Each Other
- We’re Always Learning
- We Move Fast
- We Act As Owners
| Headquarter | 275 Battery Street San Francisco, CA 94111 United States of America |
|---|---|
| Website | www.upgrade.com/ |
| Founding Date | 2017 |
| Company Status | Private |
| Jobs | www.upgrade.com/careers/ |
| Social Sites |
Culture Video
Upgrade Employees
Upgrade has 1400 employees. 124 employees at Upgrade have reviewed Upgrade across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 124 Upgrade employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Upgrade are extremely happy with their total compensation at Upgrade, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Upgrade are extremely happy with their team. 124 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Upgrade are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Upgrade believe the environment at Upgrade is positive. Most Participants believe the pace of work at Upgrade is comfortably fast. About 80% of the employees at Upgrade work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Upgrade are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Upgrade employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at Upgrade report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Upgrade have 2 meetings
Meetings
A Day in the Life
99% of Upgrade employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Upgrade employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
89% of Upgrade employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Upgrade employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
97% of Upgrade employees call their work environment positive
Environment
Joining Upgrade - Employee Onboarding
The prevailing opinion from employees about joining Upgrade is that the company was very prepared on their first day. Upgrade employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Upgrade KPIs and OKRs
At Upgrade 86% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Upgrade's KPIs and OKRs is essential for its success. Out of 12 Upgrade employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 10 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Press for Upgrade
Upgrade CEO & Leadership
96 /100
Upgrade CEO Awards and Recognitions
Upgrade’s CEO Renaud Laplanche started in this role in 2017. Renaud’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. With a high CEO score, Renaud Laplanche has won the Best CEOs for Women in 2019 along with Drift CEO David Cancel and Highspot CEO Robert Wahbe. In addition, Renaud has garnered Best CEOs for Diversity in 2019 specifically for Diversity, making Upgrade’s CEO one of the top rated CEOs by diverse employees. Upgrade’s CEO is highly regarded especially by employees in the Admin department, employees in the HR department, and employees in the Legal department. However, African American/Black employees, employees in the Design department, and employees in the IT department have a less favorable view of the CEO and believe there is room for improvement. Under Laplanche’s leadership, Upgrade employee respondents are most happy about their Compensation and the company’s Environment. Office Culture and Professional Development are two areas, according to respondents, where Upgrade could stand to see real improvement.
Upgrade Leadership
The Upgrade Executive Team is rated an “A+” and led by CEO Renaud Laplanche, Co-founder & CTO Visar Nimani, and Chief Risk Officer & Chief Compliance Officer Tom Curran
Renaud Laplanche CEO / President
Renaud Laplanche serves as the CEO / President of Upgrade.
Visar Nimani Co-founder & CTO, 2019 Best Engineering Department Leader
Visar brings 20+ years of technology experience building and running P2P/marketplace platforms. Visar was one of the... read more
Tom Curran Chief Risk Officer & Chief Compliance Officer
Tom Curran serves as the Chief Risk Officer & Chief Compliance Officer of Upgrade.
Punit Dholakia VP, Capital Markets
Punit Dholakia serves as the VP, Capital Markets of Upgrade.
Paresh Gangodker SVP Technology
Paresh Gangodker serves as the SVP Technology of Upgrade.
Evren Ozdemir VP, Structured Solutions
Evren Ozdemir serves as the VP, Structured Solutions of Upgrade.
Peter Holmes VP, Business Development
Peter Holmes serves as the VP, Business Development of Upgrade.
Geneva Rinehart Senior Vice President and Managing Editor
Geneva Rinehart serves as the Senior Vice President and Managing Editor of Upgrade.
Upgrade Salaries
How much does Upgrade pay?
How much do people at Upgrade get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Upgrade is $141,666, or $68 per hour, while the estimated median salary is $140,373, or $67 per hour.
At Upgrade, the highest paid job is a Director of Engineering at $243,735 annually and the lowest is a CS Rep at $52,127 annually. Average Upgrade salaries by department include: Admin at $71,073, Business Development at $107,595, Engineering at $159,371, and Marketing at $117,712. Half of Upgrade salaries are above $140,373.
107 employees at Upgrade rank their Compensation in the Top 5% of similar sized companies in the US (based on 343 ratings) while 106 employees at Upgrade rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 116 ratings).
Salaries contributed from Upgrade employees include job titles like Principal Engineer, DevOps, Product Manager, and Designer. Comparably data has a total of 0 salary records from Upgrade employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $81k | $81k | 1st Percentile |
17th Percentile $110k | $110k | 17th Percentile |
33rd Percentile $140k | $140k | 33rd Percentile |
50th Percentile $186k | $186k | 50th Percentile |
67th Percentile $226k | $226k | 67th Percentile |
83rd Percentile $269k | $269k | 83rd Percentile |
100th Percentile $281k | $281k | 100th Percentile |
$141,666*
Average Compensation
$140,373*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Upgrade Salaries by Department
Diversity & Inclusion at Upgrade
Diverse employees at Upgrade score the company 91/100 across various culture categories, placing Upgrade in the Top 5% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Upgrade across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Upgrade Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Upgrade PTO
Upgrade's PTO and Vacation policy typically gives unlimited days off a year with 86% of employees expected to be work free while out of office. Paid Time Off is Upgrade's 2nd most important benefit besides Healthcare when ranked by employees, with 29% of employees saying it is the most important benefit. Upgrade's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Upgrade Internship Program
Acquiring a position in Upgrade's Internship Program is generally somewhat difficult. Why intern at Upgrade? Employees are extremely happy at Upgrade and rate their office perks as fantastic. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Upgrade employees say they’re never bored at work. Additionally, 45% have developed close friendships with their co-workers.
How difficult is it to get an internship at Upgrade?
Engineering
Very Difficult25%
Somewhat Difficult38%
Not Difficult25%
Difficult0%
Does Not Offer Internships12%
Answered by 8 Engineering Interns
Frequently Asked Questions regarding Upgrade
What is Upgrade address?
Upgrade location is at 275 Battery Street
Who is the CEO of Upgrade?
Upgrade CEO is Renaud Laplanche, their score by employees is 96
What is Upgrade eNPS?
The eNPS for Upgrade is 84
What is the salary for IT Manager in Upgrade?
IT Manager average salary in the US is 140k
What are the salaries in the Engineering in Upgrade?
The average salaries for Engineering in Upgrade is 159k
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