ZoomInfo Customer Success Department Employee Reviews

I LOVE working for this company. The benefits are great, leadership is decently transparent and is a very business professional environment but we also know how to have a little fun. Best company I have ever worked for and it has allowed me to grow exponentially in my role and career.

Review from Customer Success Dept

There isn't enough space here to fully express my experience. This response applies to other questions as well. Unfortunately, this survey doesn't offer an opportunity to provide more detailed feedback. I'm uncertain about the extent of change that can be expected based on this feedback.

Review from Customer Success Dept

This is specific to customer experience team in India, led by the Senior director, Customer experience. I have seen employees crying at the restrooms because of the pressure they face everyday. Leadership here doesn't know how to treat employees with respect. Support teams work for more than 12 hrs/

Review from Customer Success Dept

I'm not sure this industry is for me, but the job security, team environment, helpful co-workers, and flexibility for PTO is what keeps me around. I've learned a lot about this field, but I am not excited to come to work, and feel that I'm becoming more burnt out each day.

Review from Customer Success Dept

It has been So Far so Good

Review from Customer Success Dept

2023 has been a tough year for the software industry but leadership has taken on the challenge and has been decently transparent through it all.

Review from Customer Success Dept

Have not identified one yet

Review from Customer Success Dept

Specific to US leadership: They are welcoming and the GTM strategies are spot on

Review from Customer Success Dept

I like that the leadership team is still involved and available for 1 on 1 interactions. It seems as though they are on the same playing field as everyone else! It's refreshing to be a part of a company where everyone is just as important as the next.

Review from Customer Success Dept

They are all human beings and don't come off as robotic in demeanor.

Review from Customer Success Dept

Fixed Salary and ZI Shares

Review from Customer Success Dept

Decent co-pays for doc appointments and decent coverage for medical/dental expenses.

Review from Customer Success Dept

Pet insurance! I'm so glad I can start investing in my kitty's future and be able to provide for him and ensure he's happy and healthy!

Review from Customer Success Dept

Healthcare. I wish the 401K match was higher . Zoominfo is behind my last 2 companies, both of which were smaller companies. I'd love to see zoominfo encourage their employees to contribute more by offering a higher match. Ex: Contribute 7% and get 5% or contribute 10% and get 7%. Earlier vesting

Review from Customer Success Dept

bonus and stock option package

Review from Customer Success Dept

I do not feel undervalued

Review from Customer Success Dept

I am pulling 14 hour days and working weekends and do not feel my salary reflects my value. I will see how this goes post annual review and do believe that there is positive room for growth.

Review from Customer Success Dept

I am underpaid given the market I live in and the role in which I have excelled at over the past year

Review from Customer Success Dept

higher base salary and comp that isn't impossible to reach when factoring in numerous bugs

Review from Customer Success Dept

I believe strongly in fair compensation practices based on job levels and responsibilities rather than any form of discrimination. I would like to kindly request that we revisit the compensation structure within the company to ensure that individuals are compensated in alignment with their roles and

Review from Customer Success Dept

We all work together, everyone is approachable and we keep a positive attitude.

Review from Customer Success Dept

Have not identified one yet

Review from Customer Success Dept

My team is supportive and collaborative

Review from Customer Success Dept

Everyone is always willing to help and problem solve together, as well as provide solutions for difficult client situations.

Review from Customer Success Dept

It really seems like everyone is willing to help each other

Review from Customer Success Dept

Everyone is approachable and it is more of a coaching environment rather than a "this is what you are doing wrong" environment.

Review from Customer Success Dept

Team mates are supportive and we have built a strong bond between us.

Review from Customer Success Dept

Friendly co-workers and management team

Review from Customer Success Dept

Putting people first so understanding that we are within the customer service realm but that doesn't mean that we forget about the employees who work hard at what they do otherwise it negates our values for our customers.

Review from Customer Success Dept

People seem to like to have fun

Review from Customer Success Dept

remote working is hard, maybe more community events

Review from Customer Success Dept

Customer Centricity and Operational Excellence

Review from Customer Success Dept

It was a while ago but everyone was very friendly and easy to loosen up around.

Review from Customer Success Dept

The interviewers were very relaxed/casual, and it felt easy to chat with them.

Review from Customer Success Dept

It was transparent and i'm happy that i got the opportunity to work with this esteemed organisation.

Review from Customer Success Dept

Having a lot to do. It keeps me busy and on my toes.

Review from Customer Success Dept

Talking to customers, resolving their issues, creating value for them

Review from Customer Success Dept

Getting to converse/collaborate with teammates, and bringing a little value to customers when needed

Review from Customer Success Dept

I love the camaraderie and being able to meet people from different viewpoints, lifestyles, different locations. We're all part of a well-oiled engine and each part is so valuable to the success and growth of the company. And I absolutely feel like my team is so nice, funny, and smart.

Review from Customer Success Dept

Being able to work with really smart and driven people

Review from Customer Success Dept

I'm committed to the company's success, and fair compensation will not only motivate me but also foster a positive work environment for all employees. I hope we can resolve this matter to the benefit of both the company and its team.

Review from Customer Success Dept

The trust without being micromanaged, the unlimited PTO, decent benefits, and the respect of honoring different holiday for different associates across the world.

Review from Customer Success Dept

Not rolling out platforms and features before they're ready, less overpromising to clients in the initial sales process, and having clearer communication from management on what's expected of me in my role.

Review from Customer Success Dept