
Wellness initiatives, although there are none for the night shift
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Communication, moral support, they are always there if you have questions
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When take the lead and in wellness and employee benefits, this encourage the commitment with the company
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I enjoy interacting with the customers, provide a more humanistic approach to the customer support, show that we do care about the customer experience. In general they tend to be polite. Which is great.
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Currently the campaign is making the agents operable in a wide variety of process some of them complex or that require total concentration, recently the time for complete them was abruptly shortened, so your QA was heavily impacted.
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