Q&A With T-Mobile Employees

They like him. I have never had an interaction with him so, I have no judgement. They do treat the employees well. Again the could improve on recognizing more.

The CEO is loved. He is smart enough to surround himself with other smart people and allow them to do their jobs

LOVE our CEO. I love that he listens to customers AND employees.

Dress to impress! A suit is never a bad thing.

Health Insurance, Paid time off, Annual Stock Grant, Annual Bonus, Discount on Phone service, 401K Match, ESPP

For FTE, 19 days PTO, employee paid health, vision, dental, lt disability and Sr disability

About everything

Very well, I consider some of them my very close friends.

I don’t know them on a personal level. But I love my team on a team level. It’s a different environment at work. You can let go of your personal self and enjoy your time at work! The music is playing, excited about sales, promotions and getting customers hype about what we offer them! It’s like the best job ever and your team is just as hype. So you just have fun.

Not bad for the most part. It has its days, but what job doesn't.

Hectic

At our location it is slow, due to the area closing down. But when customers come in, the excitement starts

Answer in STAR or SBO methodology- don’t allow opportunity for follow-up questions; in their eyes that means you did not answer the prompt appropriately or adequately.

Just be you, they value that very much

Just be yourself, smile, be comfortable! Cause if your comfortable your great personality will show and that is what they are looking for. Out going, bubbly with a social great personality type

30 minutes to 1 hour

An hour

25-45 min

I bonus once a month working at the T-Mobile customer service call center.

We get raises?

Background check only

yes

Be more fair with bonuses beteeen different departments. Reward tenure with more then a yearly gift card or 5 year prize. Tenured reps deserve more than 3% more than a new hirer.

We need more recognition. Don't get me wrong we get recognized a lot. But it's almost always if you get this, we will do this for you. Every now and then it would be nice to hear we are doing this just to say thank you. No catch, no goal to meet, just plain old thank you.

I wouldn’t change the Culture I would change the Commission structure and hourly pay!!!!!!!

Very positive

Awesome

Good. Recruiter at the time was not very good with staying on top of communication. I had no clue what time I was supposed to be there or who I was reporting to until the day before I started.

Mock customer support

Basic information questions

Talk about being a family. They are too quick to freak out if a month is slow

You earn PTO hours per month. Typically earn around 3 to 5 hours per pay period. You can also carry up to 80 hours (currently, maybe change to 40 hours) of unused PTO time to the following year. You also get a floating holiday to use per year.

Mobile one has no vacation policy. No PTO.

The best! You get time every other week and can use straight out of training.

I am able to utilize my talents and teach my experience and best practices to develop my reps.

The actual sales part in interaction with a customer

The benefits!

I would never leave this company. The work is hard and by all means, frustrating, but the company is growing. As long as nothing is decreasing, t-mobile will continue to raise the bar.

Sinking SHIP

VERY good! The sky is the limit!

Once a month.

Once a Year at Manager Discretion

Typically yearly

Once a year.

VERY HARD

It's somewhat common. The culture is to promote from within first

70% company wide, varies from org/dept

Change to Contractor and you can work from anywhere

Depends on the team and manager

Very, friendly, supportive, and helpful

Awesome! I love my team !

Just crazy enough. Super caring, super kind, super competitive

The store manager on the first interview then on the second one you will meet the DM

Recruiter, 3 coaches and manager. 2 weeks.

District manager One week

We have team outings?

Did not have any team outings

Normally eating

50 hours as leadership. The vibe is what you make it!

Always stressed. Constantly worried about numbers. Never worried about the customer. Just as long as numbers are hit. 35-40 hours per week

Pretty positive overall. It's a fun environment. Part-time typically works 20-25 hours per week. Full-time (which you have to earn) typically works 32-36 hours per week.

Very good, 40 hrs

40+ hours a week. Usually have opportunities for overtime. Positive up beat environment. Usually music playing.

Relaxed and laid back I work 4X10s there are many other options available this is the one that works best for me.

Apply for a role you have education and experience in.

Get reffered

Any sales experience is a plus! Or customer service!!! Make sure to take your resume into the store after you apply.