67
NPS
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CHG Healthcare
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About CHG Healthcare's Brand
Established in 1979, CHG Healthcare pioneered the locum tenens staffing model to provide essential medical care to underserved rural communities nationwide. Today, CHG stands as a healthcare staffing leader and the largest provider of locum tenens services in the U.S. Comprising esteemed brands like CompHealth, Weatherby Healthcare, Global Medical Staffing, Modio Health, CareerMD, and Locumsmart, CHG places temporary and permanent physicians, allied health professionals, and nurses across the globe. Rooted in a values-driven culture that prioritizes Putting People First, CHG fosters an award-winning environment, continuously earning spots on nationally recognized Top Places to Work lists. This commitment to values extends to our diversity-focused approach, as we believe in strengthening our teams with diverse perspectives. Headquartered in Midvale, Utah, with over 4,100 employees in 48 states, CHG Healthcare exemplifies a commitment to excellence that transcends the decades. Among its major competitors, CHG Healthcare is ranked in 1st place for NPS while Microsoft is 2nd, and Pluralsight is 3rd.
Brand at a Glance
64%
Customer Loyalty
4/5
Product Quality
4.4/5
Pricing
4.3/5
Customer Service
CHG Healthcare Ranking
- #1 / 4 of its competitors
CHG Healthcare NPS
CHG Healthcare's Net Promoter Score (NPS) is a 67 with 80% Promoters, 7% Passives, and 13% Detractors. Net Promoter Score tracks whether CHG Healthcare's customers would recommend using the product based on a scale of -100 to 100.
CHG Healthcare Overall NPS
| 80% | Promoters |
|---|---|
| 7% | Passives |
| 13% | Detractors |
CHG Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Oct 2021 75 | Oct 2021 | 75 |
Dec 2021 80 | Dec 2021 | 80 |
Apr 2022 83 | Apr 2022 | 83 |
May 2022 57 | May 2022 | 57 |
Jul 2022 66 | Jul 2022 | 66 |
Aug 2022 72 | Aug 2022 | 72 |
Oct 2022 75 | Oct 2022 | 75 |
Dec 2022 60 | Dec 2022 | 60 |
Mar 2023 67 | Mar 2023 | 67 |
How Other Brands Compare
CHG Healthcare is ranked first for NPS among its competitors. Microsoft and Goldman Sachs come in second and third, with Adobe coming in at #4.
CHG Healthcare |  Microsoft |  Adobe |  Goldman Sachs | |
| Global Ranking | #- | #22 | #66 | #145 |
| NPS | 67 | 38 | 24 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $228.04B | $113.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHG Healthcare NPS by Gender
CHG Healthcare's NPS was rated 34 by Male customers on Comparably.
Male
34
CHG Healthcare's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
CHG Healthcare's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CHG Healthcare NPS vs. Competitors
Compared to its competitors, CHG Healthcare's NPS is rated right above Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
| CHG Healthcare | 67 |
| Microsoft | 38 |
 | Pluralsight | 33 |
| Goldman Sachs | 27 |
 | Domo, Inc. | 25 |
| Adobe | 24 |
 | Health Catalyst | 22 |
 | AMN Healthcare | 21 |
 | Instructure | 21 |
 | Entrata | 17 |
 | Barton Associates | 17 |
 | O.C. Tanner | 8 |
 | 1-800 Contacts | 8 |
 | Staff Care | N/A |
 | GoDaddy | -35 |
CHG Healthcare Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of CHG Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CHG Healthcare Customer Loyalty Score by Gender
CHG Healthcare's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
CHG Healthcare Customer Loyalty Score by Industry
CHG Healthcare's Customer Loyalty score was rated 70% by Tech industry customers.
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CHG Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, CHG Healthcare's Customer Loyalty score is rated right above Barton Associates, and is preceded by Goldman Sachs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| O.C. Tanner | 89% |
| Health Catalyst | 87% |
| Microsoft | 84% |
| Pluralsight | 83% |
| 1-800 Contacts | 78% |
| Adobe | 75% |
| Entrata | 75% |
| GoDaddy | 75% |
| AMN Healthcare | 73% |
| Instructure | 73% |
| Domo, Inc. | 72% |
| Goldman Sachs | 65% |
| CHG Healthcare | 64% |
| Barton Associates | 55% |
| Staff Care | N/A |
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CHG Healthcare Product Quality
4/5
CHG Healthcare has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CHG Healthcare Product Information
CHG Healthcare’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CHG Healthcare's product the highest.
- Website
- http://www.chghealthcare.com
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Quick Insights into CHG Healthcare Product Quality
CHG Healthcare's Product Quality score was rated highest by customers from the Tech industry.
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Ranked CHG Healthcare Product Quality the Highest
CHG Healthcare Product Quality Score by Gender
CHG Healthcare's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
CHG Healthcare Product Quality Score by Industry
CHG Healthcare's Product Quality score was rated 4.6 stars by Tech industry customers.
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CHG Healthcare Product Quality vs. Competitors
Compared to its competitors, CHG Healthcare's Product Quality score is rated right above Adobe, and is preceded by Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Health Catalyst | 4.3/5 |
| Pluralsight | 4.2/5 |
| Microsoft | 4.1/5 |
| CHG Healthcare | 4/5 |
| Adobe | 3.9/5 |
| Entrata | 3.8/5 |
| Domo, Inc. | 3.7/5 |
| 1-800 Contacts | 3.6/5 |
| AMN Healthcare | 3.6/5 |
| Goldman Sachs | 3.5/5 |
| Instructure | 3.5/5 |
| O.C. Tanner | 3.3/5 |
| Barton Associates | 2.8/5 |
| GoDaddy | 2.2/5 |
| Staff Care | N/A |
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CHG Healthcare Pricing
CHG Healthcare ROI & Value For Money
4.4/5
CHG Healthcare has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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CHG Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into CHG Healthcare ROI
CHG Healthcare's ROI score was rated highest by customers from the Tech industry.
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Ranked CHG Healthcare ROI the Highest
CHG Healthcare ROI Score by Gender
CHG Healthcare's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
CHG Healthcare ROI Score by Industry
CHG Healthcare's ROI score was rated 4.6 stars by Tech industry customers.
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CHG Healthcare Pricing vs. Competitors
Compared to its competitors, CHG Healthcare's ROI score is rated right above Health Catalyst.
| COMPANY | Pricing Score | |
|---|---|---|
| CHG Healthcare | 4.4/5 |
| Health Catalyst | 4/5 |
| Microsoft | 4/5 |
| Domo, Inc. | 3.8/5 |
| AMN Healthcare | 3.8/5 |
| Pluralsight | 3.7/5 |
| Adobe | 3.6/5 |
| Entrata | 3.6/5 |
| Instructure | 3.6/5 |
| 1-800 Contacts | 3.6/5 |
| Goldman Sachs | 3.5/5 |
| O.C. Tanner | 3.4/5 |
| Barton Associates | 3/5 |
| GoDaddy | 2/5 |
| Staff Care | N/A |
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CHG Healthcare Customer Satisfaction (CSAT)
CHG Healthcare Customer Satisfaction (CSAT) Score
82 / 100
CHG Healthcare has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CHG Healthcare Customer Satisfaction
CHG Healthcare's Customer Satisfaction score was rated highest by Male customers.
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Ranked CHG Healthcare Customer Satisfaction the Highest
CHG Healthcare Customer Satisfaction Score by Gender
CHG Healthcare's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CHG Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, CHG Healthcare's Customer Satisfaction score is rated right above Pluralsight, and is preceded by Health Catalyst.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Health Catalyst | 84% |
| CHG Healthcare | 82% |
| Pluralsight | 82% |
| Microsoft | 80% |
| AMN Healthcare | 78% |
| Barton Associates | 75% |
| Goldman Sachs | 72% |
| 1-800 Contacts | 71% |
| Domo, Inc. | 66% |
| O.C. Tanner | 64% |
| Entrata | 62% |
| Adobe | 57% |
| GoDaddy | 16% |
| Instructure | 0% |
| Staff Care | 0% |
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CHG Healthcare Customer Service
4.3/5
CHG Healthcare has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About CHG Healthcare's Customer Service
Address
7259 Bingham Jct Blvd, Midvale, UT 84047
Website
http://www.chghealthcare.com
Phone Number
(800) 466-0637
CHG Healthcare's Social Links
Quick Insights into CHG Healthcare Customer Service
CHG Healthcare's Customer Service score was rated highest by customers from the Tech industry.
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Ranked CHG Healthcare Customer Service the Highest
CHG Healthcare Customer Service Score by Gender
CHG Healthcare's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
CHG Healthcare Customer Service Score by Industry
CHG Healthcare's Customer Service score was rated 4.6 stars by Tech industry customers.
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CHG Healthcare Customer Service vs. Competitors
Compared to its competitors, CHG Healthcare's Customer Service score is rated right above Health Catalyst.
| COMPANY | Customer Service Score | |
|---|---|---|
| CHG Healthcare | 4.3/5 |
| Health Catalyst | 4/5 |
| Microsoft | 4/5 |
| Domo, Inc. | 3.9/5 |
| Instructure | 3.9/5 |
| AMN Healthcare | 3.7/5 |
| Pluralsight | 3.6/5 |
| Goldman Sachs | 3.6/5 |
| Adobe | 3.6/5 |
| 1-800 Contacts | 3.6/5 |
| Entrata | 3.5/5 |
| O.C. Tanner | 3.2/5 |
| Barton Associates | 1.7/5 |
| GoDaddy | 1.6/5 |
| Staff Care | N/A |
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CHG Healthcare as an Employer
4.8/5
CHG Healthcare has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CHG Healthcare scored a 67 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of CHG Healthcare would recommend the brand to a friend. ENPS measures how likely CHG Healthcare employees would recommend working at CHG Healthcare to a friend.
Net Promoter Score
67
NPS Score
| 80% | Promoters |
|---|---|
| 7% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 83% | Promoters |
|---|---|
| 9% | Passive |
| 8% | Detractors |
