Novus Media Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
Willingness to talk about business truths and struggles. The business has changed so much with this leadership team and it's clear they are working hard to transform the company.
Review from Customer Success Dept
They are personable and open to hearing opinions.
Review from Customer Success Dept
Passionate, strong-willed, transparent, smart, future-focused
Review from Customer Success Dept
What does the leadership team need to get better at?
Appreciating people. Compensation / merit increases. Promotions.
Review from Customer Success Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Novus Media yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
Over time, it has become obvious that a promotion is not likely. Despite my skills and potential. Getting a higher merit increase.
Review from Customer Success Dept
I feel like my compensation needs to be better aligned to the industry. It also needs to better reflect how long I have been here and how much value I bring to the team.
Review from Customer Success Dept
Showing employees their salary range for their position will help understand where they are in comparison to the total range and what they can work towards.
Review from Customer Success Dept
Expectation for working after hours to meet an unrealistic deadline with salary compensation close but still not at an average of other similar titles.
Review from Customer Success Dept
What are some of the best things about your team?
Able to pitch in and help each other. Culture isn't selfish or competitive, we act like a team, succeed like a team.
Review from Customer Success Dept
They are friendly, smart, collaborative, and kind.
Review from Customer Success Dept
We are all similar so we have similar approaches to how we work. I can also relate to them on a personal level too. We work as a team and are always there to help each other
Review from Customer Success Dept
Everyone jumps in to assist when a team member has far too much work to handle on their own
Review from Customer Success Dept
Accountable, good work ethic, great personalities, trust in me
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Novus Media yet.
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What is most positive about the culture and environment at your company?
The executive team and social team Do Try to create a good work culture when they hold their social events etc.
Review from Customer Success Dept
I think the most positive aspect is the feeling of a family.
Review from Customer Success Dept
The positive attitude & collaboration that people bring
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Novus Media yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Novus Media yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Strong results and delivering top notch work that is noticeable
Review from Customer Success Dept
What's going wrong and how can it be improved?
Understaffed, overworked. Working from home all day every day, is exhausting.
Review from Customer Success Dept
Workload - I need more hours to complete all the tasks I have but I have to sacrifice my work/life balance by working late, through lunch, and sometimes on weekends.
Review from Customer Success Dept
What do you like best about your company?
There aren't any Outlook reviews of Novus Media yet.
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What would you most like to see improved at your company?
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