Addus Homecare CS Rep Employee Reviews
Briefly describe your overall experience at your company
Still working on communicating effectively. Hoping for goid changes and consistency.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They come and join for our mandatory staff meetings
Review from Customer Support Dept
Very caring and honest people
Review from Customer Support Dept
Scheduler needs to be more aware of the working hours for each caregivers and travel time.
Review from Customer Support Dept
It's a small office staff which means you get to know them and they get to know you, not just your employee number.
Review from Customer Support Dept
What does the leadership team need to get better at?
Paying employees in a timely matter , not having to wait over a month to get payed, for hours already worked.
Review from Customer Support Dept
Not withholding pay and not replacing people when they risked their lives and health for your company.
Review from Customer Support Dept
They need to figure out how to communicate and give everyone the same information.
Review from Customer Support Dept
What is the best part about your compensation package?
The best part is medical thats all
Review from Customer Support Dept
It's free i dont have to pay for it
Review from Customer Support Dept
The choices and coverage are better than similar companies.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
If office staff would communicate better with each other, things would not have to be recommunicated several times. If paperwork was processed in a timely manner, especially for compensation of an employee's time, an employee could feel valued and appreciated.
Review from Customer Support Dept
Pay rate and more service client hours
Review from Customer Support Dept
The compensation is on the low end for the amount of time and loyalty they want.
Review from Customer Support Dept
Scheduler needs to be more aware of the working hours for each caregiver. Our insurance should not be effected by our private / insurance client ratio.
Review from Customer Support Dept
What are some of the best things about your team?
Provide care for seniors and people with disabilities
Review from Customer Support Dept
Hard working and a great team
Review from Customer Support Dept
We all know that people depend on us so we work as a team.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Communicate positively and follow through with agreements and promises made to clients. Work together as a team and assure caregivers and field assistants feel included in the team. We're all a team and we're all on the same side with the same goal of providing the best care for our clients.
Review from Customer Support Dept
They hire anyone who is breathing. Some are good...most are not.
Review from Customer Support Dept
We cover more clients than we should but we don't complain about it.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Most staff I have interacted with generally care about the clients
Review from Customer Support Dept
Very culturally diverse but fair
Review from Customer Support Dept
There is currently some turmoil in the office because of a key person leaving. I feel the current staff is struggling to adequately preform all duties
Review from Customer Support Dept
What needs to change to make the company culture better?
It's a very low quality culture. They need standards and customer service.
Review from Customer Support Dept
The office staff needs to have better communication with each other and the caregivers
Review from Customer Support Dept
What did you like most about the interview process?
Both interviewers expressed a love for providing care for people
Review from Customer Support Dept
The process was all in one. Training came there after
Review from Customer Support Dept
What would you improve about your company's interview process?
They should have better standards.
Review from Customer Support Dept
What makes you most happy at work?
Helping an being of service for my clients
Review from Customer Support Dept
Knowing someone is safe and happy to have care in their home
Review from Customer Support Dept
The clients and difference we can make for them
Review from Customer Support Dept
The happiness of letting my clients know that I and the company are there for them.
Review from Customer Support Dept
What's going wrong and how can it be improved?
They just have terrible standards and don't care about clients or employees. It's a money making office.
Review from Customer Support Dept
What do you like best about your company?
How caring an loving the people are to you
Review from Customer Support Dept
What would you most like to see improved at your company?
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