Appian Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Steep learning curve. Professional team. Highly dedicated and collaborative.
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Awesome people and transformative technology - the sky is the limit.
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What do you like best about the leadership team?
They promote autonomy and ownership. The role allows you to run your accounts like its your own business.
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Commitment to advancing our company (with focus on our people) and our customers.
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They generally seem to have a good head on their shoulders and a decent grasp of the markets tenuous position with AI.
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trustworthy, proactive, professional, experienced, serious
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clear with what the goals are
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
Free health care for me and my family
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The sign on bonus was nice.
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Health care with GU health
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the signing bonus was the best part
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Recurring annual stock grants - the opportunity to be part of company success.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay transparency on job postings seems more in-step with similar tech companies. Without that transparency upfront, it's easy to default to "everyone else must be making more" thinking, even if this is not true.
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Somewhat large disparity between Engineering pay and CS pay. Different skillsets, but value provided and difficulty of job feel more similar than pay reflects.
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The market is constantly offering me better conditions. Salary increase, flexible and geographically tailored benefits. Geographically tailored investment options that are more fiscally beneficial and manageable from outside the US pension plan...
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Annual salary increases are becoming less significant, and changing categories does not result in a meaningful salary improvement. This makes it difficult to perceive real growth within the company, leading to the feeling that it's easier to achieve better compensation outside of Appian.
Review from Customer Success Dept
I have become aware of people in the company with similar roles and qualifications receive better compensation than I do. I consider that after my performance, contributions to the company, and the impact I have had on Appian during the time I have spent here, my compensation should be greater.
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What are some of the best things about your team?
They are all great at what they do.
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willing to help and share things
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easy to get along with
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Everyone is quite willing to help out new team members and point them in the right direction, as well as teach them best practices.
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Our team is dedicated to the success of our customers and we look to help each other make that happen.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Many young professionals demonstrating their dedication and capability.
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every one is easy to chat with
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learning capacity and progression future
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I would describe the culture at Appian as alive. They are always putting on events and all of the affinity groups seem active.
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Our culture is focused on customer success and employee success - we look to share in the value our software creates.
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What needs to change to make the company culture better?
Focus on people needs to return
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What did you like most about the interview process?
closeness and sincerity in the process
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Working with great people who collaborate and share.
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my current job and the team around me
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my coworkers and team make me excited to come to work
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I think the interesting problems I get to solve make me happy.
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Our people and our software are both top notch.
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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