Ardent Health Services Customer Success Department Employee Reviews

My overall experience used to be very positive, but recently it has changed. There is a growing lack of trust in leadership due to inconsistent communication, accountability, and expectations. Greater transparency, consistency, and fairness would help rebuild trust.

Review from Customer Success Dept

The best 10 out of 10 experience I have with any company

Review from Customer Success Dept

I believe this is a great place to work but the C-level leadership is not doing the job they are supposed to. When leadership doesn't do there job then you can see that filter down to the lower departments. I can't tell you the last time I have seen any of the C-level leaders.

Review from Customer Success Dept

My overall experience with my company is more related to my personal mindset than with what my company offers me. I choose to focus on how I can help my patients and how I can interact with them, instead of focusing on the short comings of what the company has to offer.

Review from Customer Success Dept

I have seen a lot of changes through the years but the vision hasn't changed and that's what keeps me here.

Review from Customer Success Dept

They are invested in my work

Review from Customer Success Dept

They are Awesome caring individuals

Review from Customer Success Dept

At this time I'm not sure what I like about the team.

Review from Customer Success Dept

That they are open to suggestions and sometimes even implement those into our processes.

Review from Customer Success Dept

Leadership could improve in communication, accountability, and consistency. Expectations should be clearly communicated and applied equally to everyone, rather than selectively. Employees should feel equally valued, supported, and recognized without favoritism.

Review from Customer Success Dept

communication, consistency, team moral, better expectations

Review from Customer Success Dept

Actually caring and making real changes that would improve patient outcomes.

Review from Customer Success Dept

The way we earn PTO

Review from Customer Success Dept

The whole packaged is great

Review from Customer Success Dept

That our professional organizational fees are reimbursed by the company. Not all companies do that for their employees.

Review from Customer Success Dept

I feel undervalued because my compensation does not fully reflect my experience, workload, responsibilities, and contributions. More competitive pay, consistent raises, and recognition that reflects performance and tenure would help me feel more valued.

Review from Customer Success Dept

I put in 10 to 11 hour days, 5 to sometimes 6 days a week, sometimes overnight. Myself and our team are one of the lowest paid groups based on industry standards. We are also taken for granted and not ever recognized for our efforts. It is very discouraging.

Review from Customer Success Dept

As long as there is still a willingness to pay travel nurses at least 2 times what loyal fulltime nurses are making, full time staff will feel undervalued. at this time, still making about 5 dollars an hour less than other nurses with the same amount of experience in the same city.

Review from Customer Success Dept

Stock options would be nice. Better financial retention for nurses. Covid pay differential.

Review from Customer Success Dept

They care about each other as people.

Review from Customer Success Dept

all the different personalities and the carness

Review from Customer Success Dept

Very compassionate and very caring as it pertains to our patients. Always willing to work as a team and there to cover a team member when there are issues or that team member is overwhelmed.

Review from Customer Success Dept

We work together, help each other and encourage each other

Review from Customer Success Dept

The collaboration that we have and the willingness to have discussions even with different opinions.

Review from Customer Success Dept

Coworkers could improve through stronger communication, collaboration, and accountability. Being willing to support one another, share knowledge, and contribute equally would help strengthen teamwork and create a more supportive work environment.

Review from Customer Success Dept

I value the experience I’ve gained and the opportunity to continuously learn and grow. I enjoy working in Epic, learning new processes, keeping up with updates, and expanding my knowledge as systems

Review from Customer Success Dept

They promote work/life balance and remote working.

Review from Customer Success Dept

Everyone is so festive, and no one is ever left out.

Review from Customer Success Dept

How people care about our patients.

Review from Customer Success Dept

I have the opportunity to closely interact with patients and have the time to let them express their concerns and then help address those concerns. This is mainly because of the specific job that I have rather than the overall company environment.

Review from Customer Success Dept

The instant job offer was nice.

Review from Customer Success Dept

What makes me happiest at work is having the opportunity to learn, grow, and problem solve. I enjoy working in Epic, learning new workflows, staying up to date with changes, and continuing to build my knowledge and skills.

Review from Customer Success Dept

The flexibility I have and that my work makes a difference

Review from Customer Success Dept

This is the first job that I have had that I wasn't on my feet all day or picking up heavy pt. , so I am very grateful for my job. It makes me excited to come in and learn something new even though it may be challenging at times, but I always get through it.

Review from Customer Success Dept

Seeing patients lifted up in time of crisis.

Review from Customer Success Dept

Being able to help patients with their concerns and questions. I love being an advocate for my patients.

Review from Customer Success Dept

Safer staffing ratios and fair covid compensation.

Review from Customer Success Dept