Bank of Hope Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
nothing stands out worth mentioning.
Review from Customer Support Dept
When one has a problem, everyone aids one another to find a solution.
Review from Customer Support Dept
Family oriented and with care
Review from Customer Support Dept
President Kevin Kim's management philosophy which is having employees as the 1st priority
Review from Customer Support Dept
They are doing their best for the bank.
Review from Customer Support Dept
What does the leadership team need to get better at?
set a clear direction and need to provide adequate training and system that simple and easy to process and adjust existing employees' payroll that do not meet today's standards
Review from Customer Support Dept
Leadership team needs to get better at communication and understanding team members and try best to protect them.
Review from Customer Support Dept
What is the best part about your compensation package?
health insurance and 401k retirement plan
Review from Customer Support Dept
I would say it is the insurance
Review from Customer Support Dept
At lease covering all aspect.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that my hourly wage is unfair. The inflation has gone up dramatically but my salary stays the same. The CEO makes so much money annually while everyone else get laid off or doesn't. People who haven't been laid off have to take the workload with no change in pay but more work.Extremely unfair
Review from Customer Support Dept
High compensation or better benefits or perks.
Review from Customer Support Dept
I do two title jobs with low pay.
Review from Customer Support Dept
Pay is not fair for the amount of work done.
Review from Customer Support Dept
Pay raise seems to be not matching the current inflation rate
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is caring and understanding of one another. They are easy to get along with and I feel comfortable sharing my feelings regarding work and personal life. We all take care of each other, and they feel like family.
Review from Customer Support Dept
They are all team players and willing to assist.
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hard working and patient and kind
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They care for one another if one is sick or one has a concern.
Review from Customer Support Dept
Diversity and equity among all of us
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Certain persons could develop better work ethic and learn to control their temper and prevent their mood swings from affecting their attitude and productivity at work.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Nothing worth mentioning. Pretty standard.
Review from Customer Support Dept
People are friendly and kind
Review from Customer Support Dept
Family oriented people that I work with.
Review from Customer Support Dept
Diversity and equity among all of us
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Flexibility in work location (remote working options)
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Seeing my coworkers and also opening new accounts.
Review from Customer Support Dept
Great people and the work environment
Review from Customer Support Dept
When I know I'm supported by the team; when I hear compliments from customers
Review from Customer Support Dept
Completing my daily tasks and helping customers of the bank.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Higher pay. Promotions. I feel like I am way underpaid. I do more work than my job description. I picked up more workload from laid off coworkers with no raise. There are rarely any promotions. Fast food workers are getting paid way more than I do as a banker. More work, stress but with low pay!!!!
Review from Customer Support Dept
Nothing special to look forward to. Very standard.
Review from Customer Support Dept
We are short staffed for a year. We still cannot hire anyone. Need coworkers at the branch.
Review from Customer Support Dept
Team is short staffed and there is too much work.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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