Curative Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
The company itself is great, but things could be better as far as paying for mileage
Review from Customer Success Dept
What do you like best about the leadership team?
That they have the All-Hands meeting for visibility on what their goals are and where we stand as a company.
Review from Customer Success Dept
They are approachable and visible.
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Inclusiveness in how every department contributes to the main goal of exceeding expectations for our customers
Review from Customer Success Dept
The leadership team is active in our slack channels. They are actively contributing/responding to inquiries which I feel makes them more approachable. I feel like they are part of the team just like the rest of the employees. It's nice to see they get their hands "dirty" like everyone does.
Review from Customer Success Dept
Generally speak the leadership team is involved with their subordinates, including myself in a positive way for professional growth, from what I observed nothing is brought negatively but more of a learning opportunity. I can appreciate practices such as this more than some snack table.
Review from Customer Success Dept
What does the leadership team need to get better at?
Communication needs to be worked on.
Review from Customer Success Dept
They have really admirable goals that are undermined by inequity and mismanagement throughout the company itself. I wish they would openly commit to working on this however they can. Curative employees are also part of the communities we serve and our working conditions directly impact our health.
Review from Customer Success Dept
Transparency, there is a lot of uncertainty within the integrity of the labs. Lot of information being passed around and unfortunately it's not being addressed by C-Suite.
Review from Customer Success Dept
communication, respecting their employees at all pay levels, transparency, accountability. and being honest about the mission
Review from Customer Success Dept
give better answers. listen. help us. provide adequate assistance and less wait time. sympathy. empathy.
Review from Customer Success Dept
What is the best part about your compensation package?
Salary and Health Insurance Benefits
Review from Customer Success Dept
The pay and health benefits are extremely generous
Review from Customer Success Dept
The health care is amazing of course, the ClassPass is another favorite of mine and the 401K plan I have never seen another company contribute even if you are not contributing. This makes me feel like they truly care about my future.
Review from Customer Success Dept
Free (no out-of-pocket cost) health plan, dental, and vision options.
Review from Customer Success Dept
fair hourly wage and affordable healthcare
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I don't feel undervalued as an employee, but when first hired, I do not think that my prior work experience was taken into consideration. I feel that my skills could have been honed into a lot more, and that payment could have been negotiated. I worked alongside people with less experience, same pay
Review from Customer Success Dept
Wages have not been adjusted for higher costs of living and there doesn't seem to be potential for growth.
Review from Customer Success Dept
Compensation should be based on the work we are doing. Especially when it is work from other departments who are compensated more for the same work and we are picking up from where they left off.
Review from Customer Success Dept
If I got paid more
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I do not believe my compensation is valued based on the output and quality of work that I provide
Review from Customer Success Dept
What are some of the best things about your team?
There's cooperation in the team
Review from Customer Success Dept
They are all experts in the industry and care about the team
Review from Customer Success Dept
My team is big on communication which is something when working remotely is vital to success.
Review from Customer Success Dept
We all work together to complete the work day
Review from Customer Success Dept
I love that we are trusted to work independently. We have room to be creative and tackle on projects how we see fit. I like that our jobs do not rely and other folks.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Too much to list. Sorry.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
I believe that our mission adds to our culture.
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We have an inclusive environment where full transparency in each department is key to success
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We truly feel like one team working to provide our members and providers with the best health insurance possible.
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The interaction with the diffrent people i work with.
Review from Customer Success Dept
People are coming from all different types of backgrounds
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What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The freedom to create and implement processes that I believe help other teams.
Review from Customer Success Dept
Working with and helping everyone on our team
Review from Customer Success Dept
I really enjoy that each day brings a new challenge. Knowing that I can assist member's with being able to receive the level of care they deserve is a wonderful feeling. Solving member's problems no matter how big or small with the help of the team who all have the same mind set of getting the membe
Review from Customer Success Dept
Working with my co workers
Review from Customer Success Dept
Knowing that someone exhales a sigh of relief when they are assisted with booking an appointment, makes being cussed out by conspiracy theorist youtbers worth it.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Poor communication, incompetence, and lack of experience and/or qualifications in multiple areas/levels of management; clear nepotism; no structure of accountability and no support or path forward through any issues that may arise, interpersonal or professional
Review from Customer Success Dept
Improve transparency about Curative 2.0 and what that means what would happen for the rest of the 3 HCLs
Review from Customer Success Dept
this company does not value its employees, it does not respect us as individuals, there is no sense that curative will ever be loyal to the people who work hard, just those who are well connected
Review from Customer Success Dept
When I first started it seems as though this was a dream company to work for but since March 2022 things have declined. The main issues are :the understaffing, hours of operations, micromanaging, new processes and procedures, lack of communication between departments.
Review from Customer Success Dept
Compensation and equal opportunity at being promoted. I believe managers should consider building a development plan for those who wish and are working towards leadership roles
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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