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There needs to be better communication, and more attention needs to be paid to each individual store.
What's going wrong and how can it be improved?
Manager is not approachable, there was no screening process when hiring her. She has no idea how to run a business and lets her feelings get in the way of doing her job.
What does the leadership team need to get better at?
Actually leading a team, and seeing the business as a job. Too many people are concerned about stepping on toes, if there are problems in your store address them, stop worrying about tiptoeing around management. As for district managers and above, visit your stores more,actually know what’s going on
Why do you feel undervalued and what would make you feel better about your compensation?
My particular location is constantly understaffed because of concerns about labour, and we are frequently out of supplies because we can’t go over a certain food cost. If I am having to deal with the angry customers because of poor decisions from higher ups, I should be paid better.
What do your coworkers need to improve and how could you work together better?
My coworkers need to realize that this is a job, we’re not in high school anymore, you don’t have to be everyone’s friend, you don’t have to like everybody. You DO have to be able to work with everyone, no matter what your feelings towards them. Leave the drama outside! This is a business
Other Employee Reviews for Dunkin'
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