Dunkin' Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I dont particularly care for it . Ive never had an assertive manager that ran the floor and had control of the staff . I find many take it too lax ( including food saftey) and use work hours as hang out time . Need more authority or manager training
Review from Customer Success Dept
There is alot of teamwork involved
Review from Customer Success Dept
What does the leadership team need to get better at?
personal behavior and work enviroment behavior, favoritism
Review from Customer Success Dept
A totally different team. Our old management was wonderful. We had no trouble keeping employees and now we can't keep anyone more than a month. She's impossible. She's wants us to come to work sick, even with covid
Review from Customer Success Dept
They need better internal customer service training. They don't know how to talk to employees and treat them really badly. Especially the teenagers.
Review from Customer Success Dept
Schedules and repect for crew members!
Review from Customer Success Dept
Literally everything that they're required to do.
Review from Customer Success Dept
What is the best part about your compensation package?
There are no extra compensations
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They just treat me terribly and nothibg can make me feel better
Review from Customer Success Dept
I feel as my time and commitment makes no difference to the employees that work lackluster . Being recognized for going above and having being compensated as such woild make me feel better
Review from Customer Success Dept
There are very little in the way of benefits for the younger crew. It's only for the full-time salaried employees
Review from Customer Success Dept
I am religious and was told by my new GM that she dont care about my religion all because i wanted sunday mornings off and they don't allow me i was reasonable due to staff issues but now its out of hand.
Review from Customer Success Dept
If I got paid the amount I'm supposed to.
Review from Customer Success Dept
What are some of the best things about your team?
We work well together to keep the store together as a TEAM
Review from Customer Success Dept
The efficiency of some crew members
Review from Customer Success Dept
We always have each other's backs when its push comes to shove and in a rush at work and are super busy and even during our slow times we are always either one step right beside each other or one step behind following up with what needs to be done next. This includes everyone on our work team!
Review from Customer Success Dept
We all work together as a team
Review from Customer Success Dept
we work hard together and have fun
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
We all just need to respect eachother and not talk poorly about people
Review from Customer Success Dept
They need to improve everything
Review from Customer Success Dept
Communication. Working together as a team
Review from Customer Success Dept
Everything and especially communication cause that they lack alot of
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
customers and the work style.
Review from Customer Success Dept
Customers, friendly regualrs who identkify and see the hostile work envioment and they tend to tip More
Review from Customer Success Dept
The customers that are regulars ! Greeting them and recognizing their normal orders makes their day and mine . Its the whole purpose of the job to serve and satisfy the guest
Review from Customer Success Dept
When the DM doesn't stop over. She overrides the manager. It's confusing and ridiculous. She micromanages everything, even down to having to approve the weekly work schedule. Honestly, the team moral is better when she's not there. I've been there a year. The next person is only 5 weeks. We both qui
Review from Customer Success Dept
Most crew members and some shift leads
Review from Customer Success Dept
What needs to change to make the company culture better?
honestly just everything from mismanagement at 2 separate stores to the manager of all the stores in my district lying to my face on multiple occasions
Review from Customer Success Dept
Working together, how we speak to eachother, how the store runs . Staffing
Review from Customer Success Dept
What did you like most about the interview process?
open conversation, personal work history.
Review from Customer Success Dept
It was open and very staright foward
Review from Customer Success Dept
Not much . There isnt much of an interview process , just filling out paperwork and told when to come in . Ive applied online a couple of times and been told by the owner or manager that they dont utilize the online hiring system and to just come in .
Review from Customer Success Dept
The process was easy and I received an answer quickly
Review from Customer Success Dept
It was quick and to the point
Review from Customer Success Dept
What would you improve about your company's interview process?
The manager shouldn't complain about the customers for 20 minutes and then take 5 weeks to get my start date.
Review from Customer Success Dept
We hire people on spot woth out getting to know a schedule . So maybe askimg more questions
Review from Customer Success Dept
Not enforcing removal of break and being more excepting of hours and flexibility
Review from Customer Success Dept
What makes you most happy at work?
the customers for the most.
Review from Customer Success Dept
My confideince in ny performance
Review from Customer Success Dept
I am most excited about opening the store . I prepare everything with care and within standard. Getting to display the food and snacks , and greeting my regulars making light conversation to brighten both our days . Showing them its more than a transaction
Review from Customer Success Dept
Making my customers happy and satisfied with their orders! Making sure they are attended to in a timely manner!
Review from Customer Success Dept
I enjoy working there and love the smell of coffee
Review from Customer Success Dept
What's going wrong and how can it be improved?
The customers see how the management treats the employees and often managers from other surrounding companies offer jobs to the staff.
Review from Customer Success Dept
Make sure machines actually work.
Review from Customer Success Dept
was passed over for assistant manager but not really trained well either
Review from Customer Success Dept
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