Dunkin' CS Rep Employee Reviews
Briefly describe your overall experience at your company
Best dunkin I have worked for. And I have worked for many over many years
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What do you like best about the leadership team?
Decent place to work, about what you would expect at a food service place
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Fair to everyone and do the work with us
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The people I work with care about their work.
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They very organized and lay back with good personality
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They are very motivating and enthusiastic, I enjoy working with them immensely.
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What does the leadership team need to get better at?
Communicating with each other. They always try to go around each others orders
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They need to respect their employees more and create a better working environment
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communication with others is poor
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the leadership team needs to get better at communication.
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Stop favoring friends over hard working employees. Also, they don't staff well so we're having to work double for less pay.
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What is the best part about your compensation package?
sick days are the best
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Absolutely nothing no benefits at all
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Pto and great pay raise
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Being able to promote quickly in the company and the benefits are very nice.
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The hourly pay and overtime
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Why do you feel undervalued and what would make you feel better about your compensation?
If it wasn’t always minimum wage. Customers at a very fast pace
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we get no type of benefits even full time
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We have no room to work overtime. They will work you for 39.9 hours a week and then force you to clock out before you hit 40 hours. Then you get written up if you go over 40 hours even though it's due to their poor scheduling.
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It would make me feel better if the manager was easier to talk to.
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Paid days off. Annual raises
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What are some of the best things about your team?
They all work so hard
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They work hard consider the work environment I unhealthy
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work well together, help eachother
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Great people to work with and always have hour back
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They work hard and communicate well.
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What do your coworkers need to improve and how could you work together better?
Need to hire a team not just on dayshift. Night shift gets busy too especially in the summer all the frozen coffees and iced coffees and our dunkin has baskin robbins as well so you have icecreams and milkshakes to make as well.
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been nice to one another at the time of work
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I just need to have better coworkers, my manager just needs to be replaced and new co-workers need to be hired
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Better team work skills and to not talk about each other
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They need to learn there jobs and stay off of there phones on company time.
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What is most positive about the culture and environment at your company?
No drama respectfully costumers and light vibes
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The employees try to have a good attitude and have fun.
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The fact that everyone loves to tell jokes and make others smile.
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The team is always positive
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friendly people working together, nice morale
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What needs to change to make the company culture better?
Communication instead of everybody going at everybody neck
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Set goals and dont change then
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Pay more and treat the employees better since we are making them money
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It seems that no one really goes that extra mile.
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Long term people, less of a turn over rate and also better pay and promotions for those who work hard and are here everyday.
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What did you like most about the interview process?
The manger was warm and welcoming
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It was quick but efficient and the hiring manager was not intimidating.
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Very professional and personal invite
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They understood my availability and did not discriminate me for this being my first food service job.
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Simple and made me comfortable
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What would you improve about your company's interview process?
I think they should hire people that are more physically fit and have a decent upstanding of English
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work as a team most of the time
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What makes you most happy at work?
Making people smile every chance I get
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seeing customers and coworkers daily
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Working with the public and making them happy
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The food and the environment
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Seeing my coworkers and learning
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What's going wrong and how can it be improved?
More staff and more pay
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The employees who are up close and comfortable with the regular customers are not valued or compensated as they should be.
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Well, maybe if the owners and upper management didn’t refer to the rest of us employees as “bodies” that would be great. Also, DM attempting to discourage high school age employee from finishing school because “what can high school/ college give you that I can’t give you here?”... are you kidding?
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I am a shift lead and my hours have been cut to 14 hours a week and I can't afford my bills and am being forced to leave a job I love
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communication open up to other and be polite
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What do you like best about your company?
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What would you most like to see improved at your company?
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