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Dunkin' Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee, read more
My experience is frustrating. I enjoy the customers and my coworkers. I know that it can be so much better, it will.
What do your coworkers need to improve and how could you work together better?
Better communication. Clear goals. Better training.
What is most positive about the culture and environment at your company?
Customers and coworkers are really great people. My coworkers are hard working, friendly, salt of the earth people.
What would you improve about your company's interview process?
Clear and direct questions about customer service, experience. Questions concerning problem solving skills, and safety importance. Evaluating communication skills.
Why do you feel undervalued and what would make you feel better about your compensation?
There are not benefits offered. Every employee has approximately 8 to 15 hours a week. No growth opportunities. Low morale amount employees, high stress environment.
What does the leadership team need to get better at?
Better communication on all levels. Honesty.Better Delegation of tasks. Increase helpfulness. Better training. More hours for employees. Less stress. More opportunities for employees. Improved morale, Incentives. Realistic goals. Cleaner work environment.
What's going wrong and how can it be improved?
Upper management is discombobulated. They do not communicate nor agree. New people barely receive basic training. Fear is not a good motivator and extreme constant stress is not good for morale. All of this can and should be improve. Better communication and organization from top to bottom.
Other Employee Reviews for Dunkin'
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