Dunkin' – Just frankly negative and emotionally draining | Comparably
Dunkin' Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee, read more
EMPLOYEE
PARTICIPANTS
3163
TOTAL
RATINGS
27098

Just frankly negative and emotionally draining

What does the leadership team need to get better at?

They are Definitely lacking Communication skills

What did you like most about the interview process?

The brevity of the whole process including paperwork

What needs to change to make the company culture better?

I feel like we should definitely have some workshops on customer service and how to treat a customer

What's going wrong and how can it be improved?

I feel like our employees don’t like their customers, maybe they need better training on customer service

Why do you feel undervalued and what would make you feel better about your compensation?

I feel that I should be earning more for the extra hours that I pick up filling in for coworkers

What do your coworkers need to improve and how could you work together better?

My team is hard to work with because none of them hold any positive outlooks or opinions on their jobs

Other Employee Reviews for Dunkin'

What do you like best about the leadership team?

ability to let us do our jobs

Leadership review from Operations Dept
What do you like best about your company?

Marketing

Outlook review from Admin Dept
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