Dunkin' Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee, read more
Dunkin' Company Culture
Dunkin' Culture
This score is derived from employee ratings & reviews2.5/5
Dunkin' Overall Culture is rated D-
Dunkin' CEO
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
David Hoffman
49 /100
See More
Diversity at Dunkin'
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Diverse employees at Dunkin' have rated Environment, Work Culture, and Team as the highest categories they have scored
Women at Dunkin'
Bottom 25%Bottom 25% of Similar Size Companies on Comparably
D+
Women at Dunkin' have rated Environment, Work Culture, and Team as the highest categories they have scored
Dunkin' eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Recommend to a Friend?
-53
Dunkin' employees are -53% more likely to recommend Dunkin' as a great place to work
| 18% | Promoters |
|---|---|
| 11% | Passives |
| 71% | Detractors |
Working at Dunkin'
Working at Dunkin' is rated below average by 3116 employees, across various culture dimensions. Dunkin' employees rate Environment highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting Dunkin'’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Boston. See below in detail how working at Dunkin' was rated by employees.
Overall Company Culture at Dunkin'
D-
Overall Company Culture at Dunkin' is rated D-
Last updated today
Bottom
10%
Dunkin' ranks in the Bottom 10% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Dunkin' Employee Reviews
Out of 2439 Dunkin' employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping Dunkin' improve their work culture.
| Positive Reviews | 59% |
|---|---|
| Constructive Feedback | 41% |
Positive Reviews From Dunkin' Employees
- What makes you most happy at work?My regular customers, i look forward to seeing them and their interactions.
- What is most positive about the culture and environment at your company?The customers keep me positive, when they see me struggling or BUSY they always encourage me and tell me how good Im doing .
- What are some of the best things about your team?for the most part we all work well with each other
Constructive Feedback From Dunkin' Employees
- What would you improve about your company's interview process?This is a HUGE company, Be more professional!
- What do your coworkers need to improve and how could you work together better?Communication, better attitudes and customer service
- Why do you feel undervalued and what would make you feel better about your compensation?Benefits and help with growth in the company and life!
Dunkin' Company Information
Dunkin' Company Overview
Dunkin' Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee,
Dunkin' was founded in 1950 and its current CEO is David Hoffman. Since its inception 76 years ago, Dunkin' has grown to 10000 employees.
Dunkin' Mission, Vision & Values
Dunkin' Mission & Values
To be the leading provider of the wide range delicious beverages & baked product around the kingdom in a convenient, relaxed, friendly environment, that insures the highest level of quality product and best value for money.
Dunkin' Vision Statement
To be always the desired place for great coffee beverages and delicious complementary donuts & bakery products to enjoy with family and friends
| Headquarter | Canton, MA 02021 United States of America |
|---|---|
| Website | www.dunkindonuts.com/en |
| Founding Date | 1950 |
| Tel | (180) 085-9533 |
| Company Status | Private |
Dunkin' Competitors
Dunkin' competitors include Starbucks, Peet's Coffee & Tea, Caribou Coffee, and Au Bon Pain. Dunkin' ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Dunkin' compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Dunkin' Employees
Dunkin' has 10000 employees. 3116 employees at Dunkin' have reviewed Dunkin' across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.
Overall, the 3116 Dunkin' employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Dunkin' are mostly dissatisfied with their total compensation at Dunkin', which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Dunkin' are mostly dissatisfied with their team. 3116 Participants grade the quality of their coworkers a D-. Less than half believe the meetings at Dunkin' are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Dunkin' believe the environment at Dunkin' is negative. Most Participants believe the pace of work at Dunkin' is extremely fast. About 78% of the employees at Dunkin' work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Dunkin' are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Dunkin' employees generally work 8.3 hrs a day
Work Hours
A Day in the Life
Employees at Dunkin' report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at Dunkin' have 0 meetings
Meetings
A Day in the Life
63% of Dunkin' employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Dunkin' employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
35% of Dunkin' employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Dunkin' employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
60% of Dunkin' employees call their work environment negative
Environment
Joining Dunkin' - Employee Onboarding
The prevailing opinion from employees about joining Dunkin' is that the company was prepared on their first day. Dunkin' employees concluded that their overall onboarding experience was positive. 54% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Dunkin' KPIs and OKRs
At Dunkin' 29% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Dunkin' KPIs and OKRs is essential for its success. Out of 55 Dunkin' employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 24 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Dunkin' CEO & Leadership
Dunkin' CEO - David Hoffman
49 /100
Dunkin'’s CEO David Hoffman started in this role in 2018. David’s approval rate is lower compared to CEOs at similar sized companies, putting David in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Boston. David Hoffman’s employees rank Dunkin' in the Bottom 45% for Environment, in the Bottom 20% for Office Culture, and in the Bottom 20% for Professional Development. Hoffman is generally unpopular with Dunkin' employees, but ranks especially low with Non-Binary employees, and by employees in the Customer Success department and employees in the Business Development department. However, employees in the Marketing department have a slightly more favorable view of the CEO. When compared to Dunkin'’s competitors, David Hoffman ranks below both Au Bon Pain CEO Sue Morelli and Caribou Coffee CEO Sarah Spiegel.
Dunkin' Leadership
The Dunkin' Executive Team is rated a “D-” and led by CEO David Hoffman, Operations Vice President Bob Wiggins, and VP, Marketing Carol Austin
David Hoffman CEO / President
David Hoffman serves as the CEO / President of Dunkin'.
Bob Wiggins Operations Vice President
Bob Wiggins serves as the Operations Vice President of Dunkin'.
Carol Austin VP, Marketing
Carol Austin serves as the VP, Marketing of Dunkin' Brands. Carol started at Dunkin' Brands in November of 2013. Carol... read more
Rick Gestring Vice President, Operating Systems and Restaurant Experience
Rick Gestring serves as the Vice President, Operating Systems and Restaurant Experience of Dunkin' Brands. Rick started... read more
Kate Jaspon Chief Financial Officer
Kate Jaspon serves as the Chief Financial Officer of Dunkin' Brands. Kate started at Dunkin' Brands in April of 2017.... read more
Karen Raskopf Chief Communications & Government Affairs Officer
Karen Raskopf serves as the Chief Communications & Government Affairs Officer of Dunkin' Brands. Karen started at... read more
Scott Murphy Chief Operating Officer
Scott Murphy serves as the Chief Operating Officer of Dunkin' Brands. Scott started at Dunkin' Brands in January of... read more
Dennis McCarthy Director of Finance - FP&A and Supply Chain
Dennis McCarthy serves as the Director of Finance - FP&A and Supply Chain of Dunkin' Brands. Dennis started at Dunkin'... read more
Irene Britt Independent Board Director and Chair, Nomination and Governance Committee
Irene Britt serves as the Independent Board Director and Chair, Nomination and Governance Committee of Dunkin' Brands.... read more
Dunkin' Salaries
How much does Dunkin' pay?
How much do people at Dunkin' get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Dunkin' is $104,702, or $50 per hour, while the estimated median salary is $106,203, or $51 per hour.
At Dunkin', the highest paid job is a Director of Sales at $221,373 annually and the lowest is a Sales Manager at $37,000 annually. Average Dunkin' salaries by department include: IT at $109,025, Engineering at $148,647, Business Development at $105,993, and Customer Support at $48,368. Half of Dunkin' salaries are above $106,203.
1345 employees at Dunkin' rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 4066 ratings) while 1307 employees at Dunkin' rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 1349 ratings).
Salaries contributed from Dunkin' employees include job titles like Admin Assistant, Customer Service Manager, IT Manager, and Sales Manager. Comparably data has a total of 2 salary records from Dunkin' employees.
Last updated a day ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $59k | $59k | 1st Percentile |
17th Percentile $81k | $81k | 17th Percentile |
33rd Percentile $105k | $105k | 33rd Percentile |
50th Percentile $161k | $161k | 50th Percentile |
67th Percentile $215k | $215k | 67th Percentile |
83rd Percentile $253k | $253k | 83rd Percentile |
100th Percentile $274k | $274k | 100th Percentile |
$104,702*
Average Compensation
$106,203*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Dunkin' Salaries by City
Dunkin' Salaries by Department
Diversity & Inclusion at Dunkin'
Diverse employees at Dunkin' score the company 59/100 across various culture categories, placing Dunkin' in the Bottom 30% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Dunkin' across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Dunkin' Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Dunkin' PTO
Dunkin' PTO and Vacation policy typically gives 0-10 days off a year with 63% of employees expected to be work free while out of office. Paid Time Off is Dunkin' most important benefit besides Healthcare when ranked by employees, with 32% of employees saying it is the most important benefit. Dunkin' benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Dunkin' Careers
Dunkin' Jobs
No Recent Jobs found for Dunkin' on Comparably
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Let Dunkin' Know You Want To Work There
Overview of Candidates Interested in Dunkin' on Comparably
Candidates By Department
All Industries | 36% | |
|---|---|---|
Executive | 21% | |
Customer Support | 14% | |
Marketing | 7% | |
HR | 7% | |
Other | 14% |
Candidates By Location
Boston | 21% | |
|---|---|---|
Waltham | 7% | |
Los Angeles | 7% | |
Belvedere Tiburon | 7% | |
Lowell | 7% | |
Other | 50% |
Dunkin' Internship Program
Acquiring a position in Dunkin' Internship Program is generally not difficult. Why intern at Dunkin'? Employees are not so happy at Dunkin' and rate their office perks as terrible. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Dunkin' employees say they’re never bored at work. Additionally, 53% have developed close friendships with their co-workers.
How difficult is it to get an internship at Dunkin'?
Sales
Very Difficult0%
Somewhat Difficult15%
Not Difficult46%
Difficult8%
Does Not Offer Internships31%
Answered by 13 Sales Interns
Frequently Asked Questions regarding Dunkin'
Who is the CEO of Dunkin'?
Dunkin' CEO is David Hoffman, their score by employees is 49
What is Dunkin' eNPS?
The eNPS for Dunkin' is -53
What is the salary for Business Development Manager in Dunkin'?
Business Development Manager average salary in the US is 132k
What are the salaries in the Customer Support in Dunkin'?
The average salaries for Customer Support in Dunkin' is 48k
How many employees work in Dunkin'?
Dunkin' has 10000 employees
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