Elemica Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Personable, caring, great communication, invested in Elemica now and moving forward.
Review from Customer Success Dept
Transparency, direction, empathy, understanding, fun
Review from Customer Success Dept
Transparency is a huge quality in leadership for me, and I believe that is shown here at Elemica.
Review from Customer Success Dept
goal oriented but flexible about balancing work, family and personal aspects in life that need to get done (family emergencies, etc.)
Review from Customer Success Dept
They are engaged with the team, and happy to meet directly with customers. They are a strong team who are committed to making the necessary changes happen - you don't find that in every company, and it was one of the main attractions for me in joining Elemica.
Review from Customer Success Dept
What does the leadership team need to get better at?
Not micromanaging everyone and moving the team responsibilities without adequately preparing the team for the new expectations, but getting reprimanded when they don't follow the new unknown expectations
Review from Customer Success Dept
Redefine roles and responsibilities. Equal opportunity for growth regardless of employees physical location and experience. Elemica might not have plans to invest in legacy technology but without path forward for these solutions treat them as "Bread winners" .
Review from Customer Success Dept
What is the best part about your compensation package?
Great basic salary, a team bonus - probably not achievable because I can't control other peoples work, but great PMI and life cover
Review from Customer Success Dept
Salary and Bonus are fair
Review from Customer Success Dept
Health, Dental, Vision, plus PTO
Review from Customer Success Dept
free medical w/ high deductible for the family and contribution to the employee's individual healthcare savings account.
Review from Customer Success Dept
The bonus scheme, although of course not guaranteed, is very generous.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
A lot is asked of the role - pay should be higher.
Review from Customer Success Dept
Nto keeping up with inflation and cost of living
Review from Customer Success Dept
To be compensated better according to market value
Review from Customer Success Dept
Due to lack of clear roles and responsibilities expectations are much higher from seasoned employees while there's a continuous growing void between various teams and knowledge. High EGO environment not only brings the morale down but also hinders personal and professional growth.
Review from Customer Success Dept
Since we were acquired by VCs, the salary increases have been nonexistent or minimal across the board. In the past they were merit-based and gave you something to strive for
Review from Customer Success Dept
What are some of the best things about your team?
Ryan is a brilliant boss - it's a pleasure to work for him and with him. I interact with my CS team members really well, and love working within the CS team.
Review from Customer Success Dept
Great communication, and clear roles
Review from Customer Success Dept
upbeat not blaming others ... not over dramatic about any 'problems' that come up
Review from Customer Success Dept
The enthusiasm and willingness to support other team members to achieve the right outcome.
Review from Customer Success Dept
Their hunger to drive change and improvement
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
The need better training when start to understand the job
Review from Customer Success Dept
understand outside of their remit and build a bigger picture understanding
Review from Customer Success Dept
Understand that we are all working together for the customer and buy into the vision of the new Executive team. Too many grumpy people that only care about the tasks in front of them and complain about their coworkers
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Review from Customer Success Dept
Communication and helping others when it is apparent that it is needed and to not get mad about that.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Caring, they care about staff, the way we work, the place we work, mental health, treating people as adults, HR are great too
Review from Customer Success Dept
Leadership and the H Elemica side of the business
Review from Customer Success Dept
Everyone is very motivating, and helpful.
Review from Customer Success Dept
good office in wayne - nice people - enjoy the personalities
Review from Customer Success Dept
The appetite for improvement - there is a need for change, and the team are all keen to make that happen.
Review from Customer Success Dept
What needs to change to make the company culture better?
Stop moving team expectations and not informing the team
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I love what I do, and the people i work with
Review from Customer Success Dept
Interaction with co-workers as well as partner companies
Review from Customer Success Dept
Getting results and delighting cusotmers
Review from Customer Success Dept
Communication, and a sense of accomplishment
Review from Customer Success Dept
Not sure how to answer... everyday is a challenge in its own way
Review from Customer Success Dept
What's going wrong and how can it be improved?
Focus is only on one product that is easy to understand, they are many other products that are not getting attention or people that know how to support, thus alienating our old long time customers
Review from Customer Success Dept
Following acquisitions, there are often silos of team members who don't fully integrate: this is the case at Elemica and it detracts a little from the otherwise amazing team spirit.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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