Epiq Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 6 days ago
Review from Customer Support Dept · Posted 6 days ago
Fast paced but supportive of opportunities to grow my career at Epiq.
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership team cares about the individuals they lead.
Review from Customer Support Dept · Posted 6 days ago
The leadership team does a great job with the quarterly all hands calls.
Review from Customer Support Dept · Posted 6 days ago
My leadership team shows that they care about their employees as humans.
Review from Customer Support Dept
Leadership is engaging and takes an interest in all employees at every level.
Review from Customer Support Dept
I appreciate my leadership's team to include me in new tasks and projects and to challenge my skill sets and role for growth and experience.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
I appreciate the amount of PTO I receive, but I wish it carried over from year to year, and I wish it could be gifted to employees who run out of PTO due to illness of their own or their family members.
Review from Customer Support Dept · Posted 6 days ago
I don't think the compensation package at Epiq is particularly better or worse than other companies in the industry.
Review from Customer Support Dept · Posted 6 days ago
The paycheck and 401K matching
Review from Customer Support Dept · Posted 6 days ago
The amount of vacation time earned with tenure.
Review from Customer Support Dept
401K, Client Services spring bonus and PTO.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Support for working at home (like home office equipment or chair/desk), Wellness benefit to pay for a gym membership.
Review from Customer Support Dept
The same title and pay as my peers.
Review from Customer Support Dept
What are some of the best things about your team?
The best feature of Epiq is the quality of its employees. My team members are bright, innovative, enjoyable, and dedicated.
Review from Customer Support Dept · Posted 6 days ago
I enjoy many members of my team, and feel that I work with some exceptionally talented people.
Review from Customer Support Dept · Posted 6 days ago
TS has radically transparency and I feel at ease brainstorming, asking for help, and supporting them.
Review from Customer Support Dept · Posted 6 days ago
People are supportive and collaborative. I don't hesitate to ask for help or feedback because my team is willing to assist.
Review from Customer Support Dept
Teammates and coworkers are knowledgeable and easy to talk to/easy to ask questions to or have a conversation.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to improve their billable percentages and mutual respect towards others, while restoring positive intent.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Employees generally enjoy their work and enjoy each other.
Review from Customer Support Dept · Posted 6 days ago
Most people at Epiq are collaborative, goal-driven, and committed to working together to provide positive results for our clients.
Review from Customer Support Dept · Posted 6 days ago
The ERGs are great. Most people are willing to help you if you ping them randomly; even if you've never had any interaction with them before.
Review from Customer Support Dept · Posted 6 days ago
The culture here really values career development and progression. If you're interested in moving up at Epiq and demonstrate that interest, management is invested in helping you grow your career.
Review from Customer Support Dept
Everyone is supportive, non-judgmental and offers positivity.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working with great team members makes me most happy at work.
Review from Customer Support Dept · Posted 6 days ago
When all teams are engaged together and we deliver great results for a challenging client.
Review from Customer Support Dept · Posted 6 days ago
Feeling valuable and the paycheck (which could definitely more)
Review from Customer Support Dept · Posted 6 days ago
My team and colleagues. I genuinely enjoy working with them.
Review from Customer Support Dept
I enjoy what I do and working with those who help me accomplish my deliverable tasks. Also, having come from a law firm background, I love that my day ends when it ends and work creep is not an issue.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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