Fivetran Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They're driven to improve the org from all angles.
Review from Customer Support Dept
open communication and interaction with ground level people
Review from Customer Support Dept
how open they are with most things. Biweekly all hands are great
Review from Customer Support Dept
They're available and approachable all the time.
Review from Customer Support Dept
Personable, relatable, they seem to believe in 1T1D mantra.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Fivetran yet.
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What is the best part about your compensation package?
The Healthcare here is fantastic.
Review from Customer Support Dept
The compensation helped me realize that my efforts are worth it.
Review from Customer Support Dept
The parental leave is well above industry standard (4 months full pay, from day 1 - no need to work a full year first)
Review from Customer Support Dept
comparable compensation package, ability to be vested in the company
Review from Customer Support Dept
Being able to achieve over OTE
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Comp is not market for the role and equity is wiped. Entirety of equity comp is going to zero for the next 2-4 years so unless you're willing to wait it out, the comp is entirely salary.
Review from Customer Support Dept
Implementing shifts without concerns for employees life should be avoided, should be more transparent from the start
Review from Customer Support Dept
What are some of the best things about your team?
Really good humans. Thats been the highlight of working here by a mile.
Review from Customer Support Dept
everyone helps each other if others struck at a work
Review from Customer Support Dept
Everyone's qualified and brings a lot to the table. I feel ecstatic working with them.
Review from Customer Support Dept
Majority of people are friendly and try hard to complete tasks given. I enjoy the team spirit and team interaction. Still many silos between different teams.
Review from Customer Support Dept
All are very good people and knowledgeable
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Some of them are difficult to work with. I think part of it is they feel overwhelmed and dont have the energy to help with requests
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Culture used to be amazing but is dying a slow,painful death. The exec team did an incredible job of building one of the best cultures in the valley but has faultered since the H2 2022.
Review from Customer Support Dept
the freedom and responsibility that they give. I love the lack of micromangement
Review from Customer Support Dept
Employee trust and the one-team one-dream drive are at the core of the culture.
Review from Customer Support Dept
Company is trying hard to make the place inclusive and managers (some of them) seem genuinely interested in work problems and how to overcome them. Majority of people I met are genuine and professional.
Review from Customer Support Dept
culture is great and every voice is heard
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
We can use google during interview
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Solving a difficult issue for a customer
Review from Customer Support Dept
Solving problems, taking on challenges, and most of all learning every day.
Review from Customer Support Dept
Difficult challenges - getting stuff done
Review from Customer Support Dept
the work culture and the teammates and of course awesome customers
Review from Customer Support Dept
I like having a really fun, challenging problem to work on that stretching my skills
Review from Customer Support Dept
What's going wrong and how can it be improved?
Its honestly unacceptable to fire 5% in october and then tell folks they reduced burn enough but then end up culling another 20% just 4 months later. Bill Gurley has always maintained the right philosophy when it comes to cutting is "measure twice and cut once" -> cut once, cut deeper than you have.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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