Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I feel like sometimes growing opportunities are limited to people that they already have in mind, I might be wring thats how a lot of people feels like here
What are some of the best things about your team?
Fun, great people, smart, intelligence, understandable
What makes you most happy at work?
My agents and people around me
What is most positive about the culture and environment at your company?
Well it all depends on your attitude if you are open minded you will always succeed no matter the line of business you are in
What do you like best about the leadership team?
Well like any other company they have ups and downs. I think there's always areas if opportunities when it comes to dealing with people, they are great nevertheless the less they could invest more time getting to know the agents and sharing responsibility it isn't a coach job only.
Why do you feel undervalued and what would make you feel better about your compensation?
Every other call center in Nicaragua is paying more. We haven't had a raise in years and $550 a month for agents isn't enough and $900 for coaches is way less than other places are paying. You invest so much training and making your people value to leave because we don't pay enough.
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