Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
With my long stay with the company, I already experienced a lot of disappointments but I stayed because there are more positive things that I have to be thankful of.
What do you like best about the leadership team?
They are very suppportive all the time
What makes you most happy at work?
I love it during huddles because I get to bond with my teammates even if I am working at home. I also look forward to greeting the team a good morning
What are some of the best things about your team?
When the pandemic hit us and we had to set up for work from home, the team have been observed to help each other to make sure everyone will be able to set up their tools and assets
What is most positive about the culture and environment at your company?
During the times that we had to cover another site due to the impact of covid, our managers finds a way to give incentive to those associates who renders OT to help. We also have theme days every Friday to lighten the mood after a hard work
Why do you feel undervalued and what would make you feel better about your compensation?
The salary given by other BPos is higher than what Sitel provides. This is also more of a reason why employees are resigning ang transferring to other BPOs. This is also the reason of demotivation especially to the agents from our account which most of the time has high call volume.
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