Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I was a top agent when I started to work on this company. Then I was affected by a coach mistake on data. That really struck me. Anybody do something to help me out.
What are some of the best things about your team?
Focused on details, serve oriented, persistence.
What is most positive about the culture and environment at your company?
The general values are great it there were applied precisely on my campaign. Campaign: CAPONE FDO.
What's going wrong and how can it be improved?
Good question. I've been really suggesting calibration and requesting solutions regarding some areas of opportunity into the campaign. However, management did not answer or simply needs a lot of time to say something that can not resolve holistically. My advice, management needs to listen their agen
Why do you feel undervalued and what would make you feel better about your compensation?
Regarding my campaign, we frequently have been trained in order to handled a new LOB. which it means, new knowledge and new practices need to be develop. In fact, we are handling more than 1 queue without any new compensation, bonuses are not in cash being just for $50.
What does the leadership team need to get better at?
They need to listen carefully when agents provide feedback regarding wrong actions taken by coaches that only serve to their own interest. OM are always believing blindly in their coaches, what it makes that agents do not trust on their superiors or management because they do not believe on us.
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