Foundever – Informative, in terms of company's news and goals. Reliable in terms of medical benefits. Respectful, there is a sense of belongingness and feeling important as a member of the team. Salary needs to be improved but I know we are getting there. | Comparably

Foundever – Informative, in terms of company's news and goals. Reliable in terms of medical benefits. Respectful, there is a sense of belongingness and feeling important as a member of the team. Salary needs to be improved but I know we are getting there.

Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
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EMPLOYEE
PARTICIPANTS
4898
TOTAL
RATINGS
142001

Informative, in terms of company's news and goals. Reliable in terms of medical benefits. Respectful, there is a sense of belongingness and feeling important as a member of the team. Salary needs to be improved but I know we are getting there.

Briefly describe your overall experience at your company

Contented however hoping for a little improvement. Accessible transportation, going to work. Changes is fair. Approachable Operation Manager, always make it a point to find ways to solve it or give us answers to our questions. I hope the management will consider increasing the Rice/Transpo Allow.

Briefly describe your overall experience at your company

Amazing, reliable and helpful. I would really plan to stay for so long.

Briefly describe your overall experience at your company

I am really happy and satisfied working in this company. I have never been proud but my experience last Christmas 2023 turned out to be sad and feeling unimportant.

Briefly describe your overall experience at your company

I am happy working in my company, but sometimes I felt sad when it comes to salary.

What makes you most happy at work?

Friends and the account I am with.

What is the best part about your compensation package?

Allowances and fair computation of overtime.

What do you like best about the leadership team?

It provides us our needs for us to be motivated.

What is most positive about the culture and environment at your company?

Having real good friends to motivate you to come to work.

What do you like best about the leadership team?

We help each other by sharing our knowledge in each and everyone.

What are some of the best things about your team?

We make sure we communicate to provide the best resolution of our customers.

What are some of the best things about your team?

We communicate and help each other guiding one another in terms of resolution.

What makes you most happy at work?

Friends, our support team are helpful and I can feel I belong.

What makes you most happy at work?

Friends and co-workers. The gratefulness in my heart that I still have work.

Why do you feel undervalued and what would make you feel better about your compensation?

The company should consider to compensate fairly those who are loyal and being a good employee for many years.

What makes you most happy at work?

I have this inner thinking that I should be happy with my work, not all people has given this opportunity.

What is most positive about the culture and environment at your company?

People are kind and respectful. I can easily approach my direct superior when it comes to work and personal matter.

What makes you most happy at work?

Surrounded by people I can trust, I have a team that cares for me and a manager that is very accommodating.

What is most positive about the culture and environment at your company?

We easily communicate our issues directly to our Manager without any problem. She makes sure our concerns are addressed to the proper department.

What are some of the best things about your team?

We do not only work as a team, to meet company's demands but we care as a team. We respect and value each other.

What is most positive about the culture and environment at your company?

(TEAM) We treat each other as a family but we make sure if work related we have to be professional. We sometimes, uplift each other

What do you like best about the leadership team?

We have this sense of team work. We work together, help each other and make sure if one knows something/changes we share to each other what we know.

What are some of the best things about your team?

Our team are very supportive to each other, if we find a task difficult to handle we interact and communicate so we can come up to a better solution.

What do you like best about the leadership team?

Accessible to her time, she attends to my needs whenever there are salary disputes and questions. Always make it a point to check on me from time to time.

What is most positive about the culture and environment at your company?

Sitel's culture is reliable, I always feel I am important. Whenever I have some problems concerning my work and personal needs, I always get a fair answer. Sitel's environment makes me feel, I belong.

What are some of the best things about your team?

If we have questions regarding a certain need of our customer, we have this STC to communicate with the team and we all contribute, then we consult our SME to make sure we provide the right options for the customer.

Why do you feel undervalued and what would make you feel better about your compensation?

I was able to compare Sitel from other BPO companies that stays in the industry for the longest time and they provide fair salary than Sitel. I think the company should level up the compensation bracket of the employees.

What do you like best about the leadership team?

The best about the leadership team, they will inform you about anything that concern not only about the company but for the employee's welfare also. If you have questions, my manager will make it a point to find an answer right away.

Why do you feel undervalued and what would make you feel better about your compensation?

Last Christmas 2023 I felt unimportant. All Accounts here have their eat out and even celebrated Christmas with their team but my account was not provided that spirit of Christmas bonding. Maybe company should have an increase based on performance again.

What is the best part about your compensation package?

The transportation and rice allowance, they add to our budget in order for us to have at least additional transportation allowance. Although it is not anymore fair for I think it has been that amount for so long but at least we have to add to our budget.

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