Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Sadly, it has been a series of unfortunate events.
What do you like best about the leadership team?
I have very little to say.
What are some of the best things about your team?
The team is composed of new blood raring to learn. It's a good team but geographically unprotected for awhile. Things are looking up now.
Why do you feel undervalued and what would make you feel better about your compensation?
It should match what was promised verbally; and the written form should be provided before you start in the role (not nearly a year after).
What is most positive about the culture and environment at your company?
Within the Quality team, the desire to learn and improve as individuals so we can better contribute as a team is one of our most positive trait. Unfortunately, local Ops is not as appreciative of our efforts to help.
What's going wrong and how can it be improved?
Frankly, it seems that improvement is now on its way. Before, we have to accommodate unusual demands from local Ops that jeopardizes our quality of work. I know my place but everyone else on the team is new so I end up sticking like a sore thumb for sticking to quality guidelines.
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