Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
After a considerable period of time with Sitel, this is the first time that the current leadership seems incapable of creating a strategy that is needed to 1. merge 2. create a roadmap for the future. This current leadership under "Endo" has created a divisive culture with silos.
What do your coworkers need to improve and how could you work together better?
Competency, responsiveness, attention to detail, action
What is most positive about the culture and environment at your company?
2022 - none, any culture we present isn't truthful
What's going wrong and how can it be improved?
NA lack of transparency, lack of communication, lack of strategy where the merger is concerned.
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation for the same work being done in NA is completely misaligned. Now that you have merged operations in NA, it is visible and causing associates who make less than their peers feel completely unvalued
What does the leadership team need to get better at?
The leadership team needs to assess the NA Structure, Verticals are not working, and no one is paying attention. The Support Structure for HR in NA has not been aligned since the merger, and it is causing chaos. Systems are not aligned, and leaders at the the core of your business are impacted.
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