Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Not good at all. A lot of improvements needs to come and be put in place.
What needs to change to make the company culture better?
The management needs to be changed or their attitude and ways of dealing with things needs to change.
What's going wrong and how can it be improved?
Attitude from management needs to change. Also process wise there are improvements needed. HR should be more supportive of new hires by offering proper help especially for foreigners arriving in the country.
What are some of the best things about your team?
There are nice people but it is too early to tell as the team is growing and a lot of new people has been hired lately. Unfortunately several good and knowledgeable team members has left due to how the management deals with things.
Why do you feel undervalued and what would make you feel better about your compensation?
The management seem to be more focused on what you may not do right. For compensation the way you can achieve bonus should be adjusted. Salary is also low, and are still on the level salaries was in 2013 and has not been adjusted for inflation or price rises.
What does the leadership team need to get better at?
They should stop spreading fear by telling that i.e. if you would be late unannounced a few times they would help you with not having to come to work . They need less micro management. Also it seems very unfair that missing login with 1 minute just one time would result in no bonus for that month
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