Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Colleagues/ team is good but training/ documentation unacceptable
What is the best part about your compensation package?
I dont know what compensation package this refers to?
What are some of the best things about your team?
Everyone really tries their best and help each other with the poor information we have
What's going wrong and how can it be improved?
It can be improved by proper communication and documentation/ training. Sending messages and emails telling dont do X or you need to do X doesnt really motivate
What does the leadership team need to get better at?
Firstly the training was the worst I have ever experienced. The trainers were good but we basically lack everything we need to do our job. There arent enough documents, when an employee leave, information and knowledge will leave as we store all information we learned verbally in our memory.
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