Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Content (solid pay, stable job), yet not challenged and not motivated. Disappointed.
What are some of the best things about your team?
The relationship of support that we have. The understanding of any ad hoc issues and leaves. The flexibility in approach.
What is most positive about the culture and environment at your company?
The stability of the job, compared to the current market. The opportunity to meet a lot of different people (pre covid W@H).
What does the leadership team need to get better at?
Invest in opportunities to grow, stop bombarding us with manager roles and coach growths (which are largely inadequate,), and already obviously predetermined in selection. Focus on things that matter (quality of work, tools, pay). Too much focus on making the company look good instead of on employee
Why do you feel undervalued and what would make you feel better about your compensation?
No opportunity to grow, company promotes "self growth, and proactivity". No REAL and proper mentorship program. Company EXTREMELY values soft skill over hard skills, so manager role is 90% of the company, which provides little to no variety in choice. Pay lower than competition. No IT improvement
What's going wrong and how can it be improved?
Company very behind in both technology and improvement, too much on people focus while not actually improving any quality of work. Outdated solutions used without proactively searching for new and better ways to improve. This is (I think) due to lack of knowledge and creativity of upper management.
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