Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I loved sitel from day 1 but since the pandemic everything has changed and quite frankly i am no pissed because we cant get no free time from our vacations and our coaches care less of us hopefully after this survey things actually change
What does the leadership team need to get better at?
I dont know my leadership team at all. Do not even know they who I am as a person. Maybe they should take the time to get to know people they work with
What do your coworkers need to improve and how could you work together better?
I feel that front line agents lack of comon communication skills to take calls. I have already coordinated with the overnight OM and senior coach in order to provide training tobthe agents with the entire Guru crew.
What needs to change to make the company culture better?
I think that our management should stand up for their agents and allowed the Gurus to go back to walk the floor since the current chat set up is killing the metrics and consecuently agents are not learning anything. Feels like our management is scared of the client
What's going wrong and how can it be improved?
What's wrong is that I am bound to a system that does not seem to change because our client is focused on saving money instead of doing the right thing. And our management knows this but does not say a word about they just rather look the other way
Why do you feel undervalued and what would make you feel better about your compensation?
In the Guru position for capital one the load of work is way to much compared to the pay check we get I strongly beleive that this is the main reason all Former Gurus left if we got a much better salary as the competitors do. The only reason why I stayed is because I still believe there can be a cha
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