Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
It has been a great opportunity to gain experience and learn new skills. I have received support of coaches and trainers and they have been patient and willing to help all the time.
Why do you feel undervalued and what would make you feel better about your compensation?
Better payment rates for sure.
What are some of the best things about your team?
We help each other in order to take the best steps to help the customer.
What do you like best about the leadership team?
They try to help but unfortunately not all things are in their hands. They have the intention.
What's going wrong and how can it be improved?
Usually we don't provide a resolution to customers and they keep calling and being told the same thing for days. The resolution process is very slow for a high percentage of the calls we take everyday.
What needs to change to make the company culture better?
There are many things that need to change. I think that we need to care about people more genuinely,is not about just saying that employees are first but we need to show that with actions to benefit the workers.
Other Employee Reviews for Foundever
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