Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I like Sitel, although after spending a few years around I came to learn that it has also a lot to improve, the culture is there but it's getting lost on negativity and lack of opportunities. Management is not fearly chosen and that contributes to zero care about the well being of agents in general.
What are some of the best things about your team?
They are always cheerful and fun.
What makes you most happy at work?
Spending time with two or three co workers
What needs to change to make the company culture better?
Allowing access to mobile phones and food in floors were TCPI is not neccesarily vulnerable. Learn how to be more flexible.
What does the leadership team need to get better at?
They need to start paying attention to the feedback provided by agents on the real needs of colaborators and avoid spending time and effort in campaigns that do little or nothing to the well being of agents in general.
Why do you feel undervalued and what would make you feel better about your compensation?
Transportation after business hours should be provided directly from Invercase to home, it should be more organized and personalized and it should be avoided for agents to have to wait for transportation to Embassy before being routed home. Coming home is exhausting due to transportation issues.
Other Employee Reviews for Foundever
×