Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I get happy and proud of being here in Sitel, the job opportunity is great, but I think they should take in consideration changing the supervisor to a person who could take our complaints and put forward to the client. As a matter of fact, 4 agents got out from the company due to better salaries.
Why do you feel undervalued and what would make you feel better about your compensation?
My foodstamp benefit is a shame! R$285,00 can't pay neither 1/4 of my monthly needs.
What is most positive about the culture and environment at your company?
About the company, the growth opportunities and the visibility I've been getting from upper degreeded teams here.
What are some of the best things about your team?
The interaction and the team work, but some of them are extremely poor towards the language skills or, as my supervisor, totally poor with the product knowledge.
What's going wrong and how can it be improved?
My supervisor... he's extremely tough-minded and seems to be envy from his agents, even though he says the opposite. He doesn't take our complaints in consideration, he's extremelly patronal and thinks we must accept the low salary and everything the client throws on us.
What do you like best about the leadership team?
I'd like my supervisor to be a person to be more of a leader and less of a boss. He's more worried with the client's needs than with the team's need. Besides that, he doesn't motivate us to get promoted into the operational opportunities neither fight for us for better salaries or so.
Other Employee Reviews for Foundever
×