Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
My experience so far is very good. All coworkers are doing there best to help us with work and other situations. I think the only problem is the training time because it is to short and there must be more practice time or nesting time, so the new hires can be more productive and can help the company
What is most positive about the culture and environment at your company?
The people and coworkers are very helpful and supportive.
What do you like best about the leadership team?
I like the way my Team leader understands my situations and is helping me to find solutions without making me feel bad.
What are some of the best things about your team?
All agent are very helpful and understandable about the Problems we all go thorough at work and are there to support each other.
What's going wrong and how can it be improved?
My personal opinion is that if you are on calls for the hole day you get very tired so a change to chats or Email is helpful to get a little rest.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that the standards to get the Bonus is to high and not completely understandable for the Agents. I feel that a good Agent should get more credit and not only be judged by numbers which can be affected due to a bad couple days or a bad week.
Other Employee Reviews for Foundever
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