Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Like a rollercoaster, they promise something which at first glance looks good and then all of the sudden everything changes.
What are some of the best things about your team?
Leaving aside our leaders, my team has a great partnership, empathy, we work together.
What is most positive about the culture and environment at your company?
None, just our own environment as a team. Our operations and my manager is constantly asking for more and more things and sometimes we do not have the resources to do what they need.
What does the leadership team need to get better at?
Active listening, Although the leadership must take care of the company and depending of the account needs they have to take extreme measures. they could think a little bit of their employees, their lives and also not blaming them for wanting change.
What's going wrong and how can it be improved?
My leadership wants to be on top of every move I make, I've been working almost alone for 4 years and I've never left unfinished things. What they said is that we are the ones to blame because if we want to change something we must change ourselves
Why do you feel undervalued and what would make you feel better about your compensation?
The team had promised that I would earn bonuses a couple of months ago. I have not received anything and that was a promise of "Retention". Here in my account they are giving things to people as recognition but they do not give anything not until months later. Also a pay rise would be nice.
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