Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I find Sitel better in so many ways than the others call Centers.
Briefly describe your overall experience at your company
at first I felt value and part of a caring team, but lately sudden changes show little regard for those who work hard and align with the client needs. it no longer feels like home; I feel like just a number. the company seems to care less about its people now.
Why do you feel undervalued and what would make you feel better about your compensation?
maybe sometimes Goals are hard to accomplish
What do you like best about the leadership team?
I just love how they work
What are some of the best things about your team?
We understand each other and they are awesome
What is most positive about the culture and environment at your company?
my team and my team lead
What makes you most happy at work?
I do enjoy my breaks and lunch time
What are some of the best things about your team?
my team is awesome my TL is the best
What is most positive about the culture and environment at your company?
They care about their people
Why do you feel undervalued and what would make you feel better about your compensation?
I feel like we are just numbers and not people as least not for our campaign.
What does the leadership team need to get better at?
the TL is great however they campaign makes changes without notice from one day to another and the response from our OMTT was " if you want you can check your contract and we can also appoint a meeting with HR" like seriously?
What's going wrong and how can it be improved?
I used to be happy, I loved my day job, my schedule was great until without any notice that changed my entire world upside down now I work for 1 om to 10 pm and I have no time for me at all. no rewards or raffle for wAH agents
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