Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Downward spiral. Negative developments on most areas. Dissatisfaction among team members, leaders, agents. Almost everywhere. Not a fun place to work at the moment. Especially when you know how good it used to be 3-4 years ago.
What is most positive about the culture and environment at your company?
There really isn't anything positive about the culture and environment at work.
What does the leadership team need to get better at?
Communicating change in a better way, how and where to improve, personal and professional development at the workplace. Treating everyone the same.
What's going wrong and how can it be improved?
Leadership needs to step up and take care of everyone, motivate and see everyone on an equal level. Set goals to work against, give feedback and areas to improve in. Create a place where you want to be, not have to be.
Why do you feel undervalued and what would make you feel better about your compensation?
Monetary/benefits is not at all needed in a company where the company and the people that works there, care for each other and want for everyone to be able to do their best every single day. Treating everyone the same and in a professional way is key.
What do your coworkers need to improve and how could you work together better?
We need to have goals, not only as individuals but as a team. Working in different ways and towards different goals will only create gaps between us instead of strengthening everyone in the team. Communication between team member is extremely important for everyone to perform at their top level.
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