Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Since working in non-agent roles it's essentially been frustrating, shambolic and disappointing.
What are some of the best things about your team?
I'm not part of a team.
What does the leadership team need to get better at?
Value people more by paying them a proper wage, and have proper structure for engagement and personal/professional development.
What needs to change to make the company culture better?
Value employees by paying them properly, in turn retaining the best people so we can achieve as a business.
What's going wrong and how can it be improved?
I have no direction or purpose. Lots of work is moving offshore, and I'm not confident I have security in my role.
Why do you feel undervalued and what would make you feel better about your compensation?
I'm paid considerably below market average for my role. When I was offered this job, I was offered £21,000. I said this was less than my current salary, they came back to offer me £23,000. The fact the company tried to pay me as little as
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