Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
People you work with are generally great - it is the upper level managers that seem to have no clue about how things actually work in the trenches, and who do not communicate properly about company changes. It is a paycheque, and if you do your job decently you will get left alone for the most part
What does the leadership team need to get better at?
following through, communication, accountability, recognition, understanding their employee's jobs
What is most positive about the culture and environment at your company?
my team mates, doing my own job competently and positively
What are some of the best things about your team?
we are all competent, on the same page, work well together, and support each other
Why do you feel undervalued and what would make you feel better about your compensation?
Market value pay for starters. We are paid below market value for most salaried positions above agent. Better incentives and bonuses that are actually tied to controllable factors of my role
What's going wrong and how can it be improved?
already mentioned previously, pay a fair market salary, communicate better, implement positive changes, stop going on about how great the culture is here, when none of that feel good stuff is actually implemented at the lower levels
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