Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Being able to solve problems for customers
What is most positive about the culture and environment at your company?
I have a really good team lead. If I am feeling bad I know I can talk to him. He doesn't make me feel like a burden
What do your coworkers need to improve and how could you work together better?
There are a few coworkers that will come into a conversation I am having with someone else and try to take over the conversation. They will talk over you as if you are not even there. I feel that is very rude especially in a training class
Why do you feel undervalued and what would make you feel better about your compensation?
As an agent, I get yelled at and cursed at by cx when they receive a NSF hold. We are told the escalation queue is for feedback only and if we reach out to Collections, they tell us to check quickbase for notes, yet when escalated, the sup speak to ccollection and then it gets cleared
Other Employee Reviews for Foundever
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